Outsourcing
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The 5 Most Epic Customer Service Fails of All Time
May. 06, 2016In the age of customer-centricity, the idea of a customer service snafu going viral is nothing short of a nightmare scenario. Here are five epic customer service fails that we can all learn from.
Seon Barbera -
7 Key Traits of an Effective IT Leader
May. 05, 2016How to become a successful and effective IT leader that uses technology to strategically grow the business in the age of digital and customer experience.
Seon Barbera -
Making an Impression: How to Create Memorable Customer Experiences
May. 02, 2016Forgettable customer interactions translates into forgettable brand reputation. Here are some ways that you can create good customer experiences, avoid bad memories and put a rest to forgettable...
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5 Brands That Are Killing It In Customer Experience
Apr. 27, 2016Five brands delivering exceptional customer experiences and what you can learn from their customer service strategies.
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Top 7 Reasons Companies are Outsourcing
Apr. 21, 2016Could your business benefit from outsourcing? Many people may be surprised by the answer. Discover the top 7 reasons companies will turn to outsourcing in 2016.
Missy Chaiet -
Out of Patients: Examining the Customer Healthcare Revolution
Apr. 20, 2016Patient satisfaction in the healthcare industry has reached its lowest point in a decade, meaning it's time for a customer service revolution. What changes should we expect?