Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
2023: A Look Back
Retail is poised to finish strong in 2023, with optimism heading into the new year. Third-quarter sales were up, and the fourth-quarter holiday shopping season will go out with a bang.
What Is Omnichannel Retail and What Are the Benefits?
If you've ever found a shoe you liked, only to find the store is missing your size, you might recognize going through a process such as this:
Comprehensive Guide to the Fashion Supply Chain
Fashion is one of the most innovative and ever-changing industries in the world.
Leveraging AI in Corporate Learning and Development
The rapid digital revolution and changing technological landscape have inspired businesses to capitalize on innovation and find new ways to boost efficiency.
Getting Started With Enterprise Generative AI
Did you know over 77% of businesses have implemented artificial intelligence or are considering it?
Apparel Manufacturers Thrive with Digital Transformation: Industry Leaders Share Their DX Journeys
"Digital Transformation is more than something nice to have," declared Michael Penchansky, VP of Manufacturing Solutions at CGS, "it's essential to meet the evolving needs of today's...
Comprehensive Guide to Retail Merchandising
As a retailer or fashion brand, chances are you frequently seek ways to lure customers to your product line. This is merchandising in action.
As featured on Forbes: Top 3 Customer Experience Outsourcing Trends
The only way to stay ahead of the curve is to know which way the wind is blowing.
Holiday Shopping Pop Quiz
“Happy holidays!” This greeting will be everywhere from now through the new year. Take our quick quiz to check your readiness to make the right side of Santa’s list!