Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
BlueCherry wins 2024 Just Style Excellence Award: Helping fashion brands overcome supply chain complexities
The fashion and apparel industry continues to face unprecedented challenges in managing the complexities of global supply chains.
Customers Hate Repeating Themselves. They Shouldn’t Have To.
If there’s anything a customer hates, it’s when a company disrespects their time.
Why 2025 is the year you’ll likely fire your traditional contact center vendor
If you haven’t implemented the right technologies into your contact center, you’re not the only one bothered.
How to personalize customer experience with insights throughout the customer journey
Have you ever tried to walk in your customer’s shoes?
How an AI Copilot Turns Contact Center Reps into Super Agents
Is there such a thing as the perfect call center agent?
Fashion retail in 2025: same challenges ahead but different approaches required
It’s that time of year for fashion retail again. Well, nearly.
Fashion inventory management to mitigate tariff challenges
As the new year approaches, businesses in fashion, apparel, and consumer goods face the potential for tariffs and other regulations.
Game changing strategies for flexibility in the connected supply chain
What do Olympic gymnasts and successful supply chain managers have in common? The answer is that both develop flexibility as an important capability in maintaining their competitive edge. ...
Navigate Tariff Challenges with Digital Supply Chains
As we approach 2025, potential trade policy shifts could profoundly impact industries like fashion, apparel, and consumer goods.