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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Image of paper airplane taking off in its own direction

Top 3 Business Challenges and How Outsourcing Can Help

Outsourcing

In our 2021 survey, we put three very direct questions about support to 200 business leaders and

September 02, 2021
Female shopper on smartphone with shipping, logistics icons

Demand, Data and Deeper Partnerships in the New Supply Chain

Applications

Even prior to the pandemic, supply chain issues were a major concern in many industries, textiles and apparel notwithstanding.

By Devin Steele September 02, 2021
Top Call Center KPIs

Top Call Center KPIs to Enhance Agent Performance

Outsourcing

September 01, 2021
Image of eyeglasses bringing into focus a distant city

Addressing Blind Spots in Enterprise L&D

Learning

Traditional Learning and Development approaches can lead to blind spots that prevent growth. The challenge presented to L&D leaders is building the workforce of the future—today.

September 01, 2021
Hands with globe of light showing connection

Add Human Orchestration to Your Mid-Market Strategy

Channel Enablement

As buyers' journeys become increasingly influenced by digital transformation, your small- and medium-size business (SMB) channel strategy and mid-market channel sales strategy need to adapt...

August 31, 2021
Business outsourcing illustration

7 Common Contact and Call Center Outsourcing Issues

Outsourcing / Tech Outsourcing
. . . And How to Overcome Them
August 26, 2021

3 Amazing Examples of Blended Learning Boosting the Workforce

Learning

Modern businesses operate in an era of cutting-edge technology, rapidly changing skills and global competition.

By Natalia Kossobokova August 25, 2021
Woman with colorful data overlay

How to Set Goals for a Successful Apparel PLM Implementation

PLM / Applications

Given what is required to succeed in fashion—employing a high level of creativity, meeting rapidly evolving customer demands and collaborating with partners around the globe—it can be...

By Desideira Mastriaco August 24, 2021
Gen Z age employees work together

What Skills Will Be Needed for Generation Z Workers?

Learning

Move over, Millennials: Generation Z is making their mark as they start entering the workforce. Born after 1995, Gen Z both exemplifies and contradicts the values of their predecessors.

By Andrea M. Pampaloni, Ph.D. August 19, 2021
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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