Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Top 3 Business Challenges and How Outsourcing Can Help
In our 2021 survey, we put three very direct questions about support to 200 business leaders and
Demand, Data and Deeper Partnerships in the New Supply Chain
Even prior to the pandemic, supply chain issues were a major concern in many industries, textiles and apparel notwithstanding.
Addressing Blind Spots in Enterprise L&D
Traditional Learning and Development approaches can lead to blind spots that prevent growth. The challenge presented to L&D leaders is building the workforce of the future—today.
Add Human Orchestration to Your Mid-Market Strategy
As buyers' journeys become increasingly influenced by digital transformation, your small- and medium-size business (SMB) channel strategy and mid-market channel sales strategy need to adapt...
7 Common Contact and Call Center Outsourcing Issues
3 Amazing Examples of Blended Learning Boosting the Workforce
Modern businesses operate in an era of cutting-edge technology, rapidly changing skills and global competition.
How to Set Goals for a Successful Apparel PLM Implementation
Given what is required to succeed in fashion—employing a high level of creativity, meeting rapidly evolving customer demands and collaborating with partners around the globe—it can be...
What Skills Will Be Needed for Generation Z Workers?
Move over, Millennials: Generation Z is making their mark as they start entering the workforce. Born after 1995, Gen Z both exemplifies and contradicts the values of their predecessors.