Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
The Right Customer Experience Technology Can Aid Sustainability
The pandemic accelerated several trends that were already under way.
Delta Children Embraces Operational Change
Technology has always been a vital tool for brand and retail organizations looking to maximize the efficiency of their operations.
How Group VR Can Drive Innovation Amid Disruptive Times
In addition to the health and human costs, COVID-19 may have caused more widespread business disruption than anything in our lifetimes.
CGS Romania Donates Blood to Save Lives
In 2019, CGS Romania started its first blood donation campaign at our offices in Bucharest and Brasov. Last year COVID-19 prevented us and many other donors from hosting a drive.
How Canada Goose Thrived in 2020
What Is PLM and What Does it Do?
The first use of PLM, or PDM as it was once called, was in the aviation and automotive manufacturing industries. It was in these fields that the development of new products first necessitated...
3 Ways to Leverage AI and Machine Learning for Training
COVID-19 accelerated a need to change learning and development (L&D) programs and processes quickly. Technology has been a lifeline for L&D during the pandemic.
AR in Manufacturing Is Our Future, & the Future Is Now
If you work at the C-suite level, in operations or in the technology sector, it can often feel as though you’re falling behind if you don’t invest in every new technology! If so you’re not...
Pivoting Your L&D Strategy? Ask Yourself Six Baseline Questions to Evaluate Augmented Reality
COVID-19 forced businesses into deeply uncharted territory that accelerated a need to change learning and development (L&D) programs and processes quickly.