Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
3 Phases of Future-Proofing L&D in Disruptive Times
The global pandemic has radically altered the state of nearly every workforce, and in some ways, businesses will never be the same. But this is far from over.
How L&D Can Help Prepare for the Business of the Future
In many industries, the most in-demand occupations or specialties did not exist 10 or even five years ago, and the pace of change is set to accelerate. It's estimated that 65% of children...
Enabling Partner Success through the Digital Era
IDC has been tracking the growth and change through the digital transformation era for the past few years, and has seen phases evolve as the technology industry has moved from the 2nd pl
COVID -19 Update: CGS Global Contact Center Response
CGS has taken several measures since the beginning of March due to the growing pandemic.
Top 5 Disruptions and Shifts in Business, Technology and Demographics
Knowing your people and knowing them well is a critical competitive advantage. But competitive advantage is all about strategy and speed. Which trends has your company begun to lead, and how...
Learning Best Practices for Remote Training - Transitioning from ILT to VILT
Instructor Led Training has been used to quickly scale operations, improve employee efficiency and ensure high quality output.
PIM Is Critical to Retail Fashion Growth and Success
Jane, a fashion retail executive, looks at her to-list and wonders yet again how she’s going to get it all done.
Recreational Activities for Remote Workers
The workforce is currently going through a global movement to work from home, or work remotely, due to a global pandemic.
Covid-19 and the Impact on the Retail Supply Chain
We have forgotten that the heart of the textiles industry used to be here in the United States. As labor and quota costs rose in the 1980’s, one by one manufacturing companies moved...









