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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More

The Sharing Economy and its Impact on Fashion and Apparel

Sustainability in Fashion / Applications / ERP

The sharing economy has disrupted traditional business models to an extraordinary degree.

By Charles Benoualid November 25, 2019
A diverse staff looking for a personalized learning experience tailored to their background and level of expertise

Checklist for Personalizing the Employee Learning Experience

Learning

Here are six useful resources to help you personalize your end-user’s learning experience.

By Natalia Kossobokova November 18, 2019
soccer players playing in uniform

Why The Uniform Industry Relies On PLM

Applications / PLM

This blog will be the first in a series zeroing in on these unique markets and their relationship with PLM. And we’re starting with why the uniform industry relies on PLM.

By Charles Benoualid November 13, 2019

Podcast: When it Comes to Customer Service... Were Chatbots Just a Fad?

Outsourcing / Tech Outsourcing / Call Center

In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.

By Natalia Kossobokova November 11, 2019
Suit being produced using product lifecycle management software

The Five Pillars of A Successful PLM Project

Applications / PLM

It’s important to find a Product Lifecycle Management solution that does what you need it to do. 

By Charles Benoualid November 11, 2019

5 Quick How-To Tips: Marketing Your New Learning Program to Attract New Talent

Learning

Marketing learning is usually the very last phase of course design. After all of the design, development, sign offs, and pilots, it is the afterthought before the next project is started. ...

By Lori Niles-Hofmann November 06, 2019

5 Ways Technology Can Improve Contact Center Efficiency

Outsourcing / Tech Outsourcing

Contact centers act as the first line of defense in the efforts to ensure high customer satisfaction and a positive customer experience. 

By Samir Alam November 04, 2019

7 Takeaways from our Digital Upskilling Webinar with Human Capital Institute

Learning

Two top L&D experts discuss the future of learning in the workplace, skills gaps and the role technology will play in driving digital transformation.

By Natalia Kossobokova October 30, 2019

Renting Clothes Still a Novel Concept, but Offers Promising Growth for Retail

Sustainability in Fashion / Applications

As the sharing economy continues to grow, numerous brands and retailers are following the lead by offering rental subscription services. 

By Tommy See October 29, 2019
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