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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Garnering Exec and Employee Buy-In

Learning

Garnering buy-in can be as nerve-wracking as it is exciting.

By Brandon Linn December 04, 2018

4 Steps to Refresh Your Learning Strategy for 2019

Learning

The Fourth Industrial Revolution is upon us as

By CGS Learning Team November 27, 2018

How Organizations Learned to Stop Worrying and Finally Love Cloud Managed Services

The verdict is in – businesses can no longer afford to defer engaging with the cloud.

By CGS Applications Team November 15, 2018

How Social Media and Influencers Are Redefining the Fashion & Apparel Supply Chain

Applications
How Social Media and Influencers Are Redefining the Fashion & Apparel Supply Chain
By CGS Applications Team November 12, 2018

7 Game-changing Tech Trends to Watch Out for in 2019

Tech Outsourcing / Outsourcing

The IT outsourcing industry has changed tremendously in the last two decades. What was once a cost saving option for companies has become a business imperative.

By CGS ITO Team October 22, 2018

Chatbots and Customer Service: Are The Days Of Human Agents Numbered?

Outsourcing

 

By Lynn Hunsaker, Michael Mills, Adrian Swinscoe October 16, 2018

CGS Celebrates Customer Service Week 2018

Call Center

CGS is honored to celebrate Customer Service Week with our thousands of contact center service representatives around the globe.

October 05, 2018

Integrating ERP and eCommerce Can Supercharge Your Retail Enterprise

ERP / Applications

Today, eCommerce represents nearly 12% of the total global retail market, and is projected to reach nearly 18% by 2021.

September 12, 2018
PLM solution, Selecting a PLM solution, PLM software

Navigating the PLM Solution Selection Process

Applications / PLM

Due to the digital economy and demanding results we find ourselves in, proper strategies to overcome the challenges of selecting PLM software is vital.

June 27, 2018
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    • EDI
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    • United Kingdom Retailers
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