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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
sales growth, sales network, sales team, channel sales team, global channel enablement

5 Pillars in Creating a Channel Partner Program

Channel Enablement / Outsourcing

The landscape of channel partner programs is changing rapidly. The products in the technology sector continue to evolve from legacy solutions to cloud-based products and services.

October 11, 2017
virtual reality, digital revolution, eLearning solutions

It’s Time to Embrace the Digital Revolution

Learning

HCI recently hosted our webinar “It’s Time to Embrace the Digital Revolution,” with three experts who gave advice on transforming L&D with digital tools and personalizing with data.

October 10, 2017
learning and development, L&D, learn and lead, leadership training, HR development, chief learning office, learning executives

Who are we? Chief Learning or Change or Culture Officer?

Learning

With CLOs facing shifting demands, it may be time to redefine the role. In the future, CLOs could become CGOs (Chief Growth Officers) to reflect their growing responsibilities.

By Carolin Zeitler October 09, 2017
IT threats, business threats, IT security, technology security

Enterprise Logging and Monitoring on a Shoestring Budget

Tech Outsourcing

Logging and monitoring are invaluable during a cyber attack, as it helps you scope the depth of an incident. Learn the best practices and how to stay within your IT security budget. 

By Matt Hosburgh September 29, 2017
call center, contact center, BPO services, outsourcing services, call center agents

7 Must-Haves for a Modern Outsourced Call Center

Call Center / Outsourcing

7 must-haves for high-performing, modern call centers and tips on how to find your ideal BPO partner by evaluating these aspects of their services.

September 22, 2017
Omnichannel B2B eCommerce for apparel brands, managed from a tablet

11 Essential eCommerce Integrations for the Modern Fashion Business

Applications

With online shopping on the rise, along with the recent influx of Chinese consumers comprising about 40% of global online retail sales, apparel and fashion industry retailers must be fully...

September 20, 2017
outsourcing, BPO, when to outsource

When is the right time to outsource?

Outsourcing / Call Center / Tech Outsourcing

Several challenges indicate outsourcing may be a good solution for you, and while each company has unique requirements, there are a few common indicators that it could be time to outsource...

September 15, 2017
Virtual Warehousing, inventory software, ERP

The Benefits of Virtual Warehousing for Apparel and Fashion Brands

ERP / Applications

Virtual warehousing, paired with a strong omnichannel supply chain system, provides several benefits more retailers view as a critical part of competing in the 21st Century.

September 15, 2017
social influencer

10 Influencers Weigh In on the Future of Learning

Learning

10 Learning and Development influencers and experts share their thoughts on the future of learning to help you stay on top of trends and developments in the space.

August 30, 2017
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    • Merchandise Planning
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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