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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Customer Complaint photo

Customer complaint? Great! It’s your opportunity to shine

Outsourcing / Call Center

No matter how much time and effort you put into creating the perfect customer service experience, the day will come when you have to deal with a customer complaint.

By Shep Hyken April 05, 2017

One Wrong Click, One Massive Outage

Tech Outsourcing

When an amazon employee made an accidental change that affected a large part of the internet, organizations such as Netflix, Reddit, Imgur, Giffy, and many others were effected. Here are some...

March 22, 2017

The Good, Bad, and Ugly of Information Security for Small and Medium Businesses

Tech Outsourcing

Cyber criminals seem to be present at every turn. Every time we read the news some piece of formerly-trusted technology is being used to attack us or steal our intellectual property. While...

March 21, 2017

Sign Your Learning Strategy Up for Yoga, It's Time to Get Flexible

Learning

An Expert Reaction to the CGS Annual Enterprise Learning Trends Report.

March 20, 2017
AAFA 2017

Top 4 Fashion Trends to watch: Lessons from AAFA 2017

Applications

Recently, CGS attended the American Apparel & Footwear Association (AAFA) Executive Summit in Washington, DC and came away from the event with some key themes and trends. We outlined the...

By Tauseef Muhammad March 16, 2017
Shop Floor Automation

How Shop Floor Automation Can Streamline Your Company’s Apparel Manufacturing and Accelerate ROI

Applications / Shop Floor Control

Implementing a shop floor automation system in 2012 ultimately allowed General Sportswear to streamline its apparel manufacturing process for a more efficient, faster and better quality...

March 15, 2017

Customer Service Means Never Saying Never (But If You Must, Say It In A Different Way)

Outsourcing / Call Center

Customer service training is more than teaching a set of rules. Having strict rules leads to employees who are focused on not “breaking the rules,” and can lead them to utter the dreaded...

By Shep Hyken March 10, 2017
Customer Centric Training

3 Ways Training is the Best Answer to Customer Centricity

Learning

Knowing your customer well is the best shot you have at staying relevant in most industries today; the same is true for trainers, learning and HR professionals. Here are three ways training...

March 09, 2017

7 of the Toughest Calls Gathered from the Frontlines

Call Center / Outsourcing

Customers who’ve had a negative experience are more likely to spread the word to more people than they would if they had a positive experience. Do you ever wonder about the science behind it...

March 08, 2017
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
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