Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
How SMB’s can better quantify what IT is doing (Video 1 of 3)
In this first video of a three part series, we speak with Mike Puglia, Chief Product Officer at Kaseya, about why SMB's should use a managed services provider.
12 Quick Tips for Productivity
From decluttering your desk to getting your rest, discover small shifts that can help you be more productive at work.
CGS – 2016 Year in Review
2016 was a great chapter in the 32-year history of CGS. It was a stellar year for us, and as we dive into 2017, we want to share our successes with you; not to brag, but to showcase our team...
The Mirai Botnet, DDoS and the Future of Security
Dyn asserts that there were more than 100,000 malicious endpoints to the DDoS (distributed denial of service) attack that almost “broke the Internet”. How did this attack occur? And what does...
Four Difficult 2017 IT Budget Items
Most companies have the basics of IT budget planning down, however, many struggle in four areas. Costs of IT, outsourcing, cloud technologies, and contigency planning.
Three Core Essentials of IT Risk Management
In this digital age, there are three fundamental processes critical to maintaining a company's IT long term.
HCI Podcast: Delivering Learning with Authenticity
Listen as Dr. Greg Ketchum, frequent collaborator with HCI, describes his philosophy for making the most out of the expertise residing within your organization.
Top 4 Things to Consider When Selecting an EDI Solution
EDI - electronic data interchange - is the leading solution for automating business to business data exchange for retail and business partners. Here are 4 things to consider when selecting an...
Infographic: The ROI of Good Customer Service
This infographic provides a quick start to understanding the ROI of a good customer experience.