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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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How SMB’s can better quantify what IT is doing (Video 1 of 3)

Tech Outsourcing

In this first video of a three part series, we speak with Mike Puglia, Chief Product Officer at Kaseya, about why SMB's should use a managed services provider.

 

February 06, 2017

12 Quick Tips for Productivity

CGS

From decluttering your desk to getting your rest, discover small shifts that can help you be more productive at work. 

By Tauseef Muhammad February 01, 2017
2016 Year In Review

CGS – 2016 Year in Review

CGS

2016 was a great chapter in the 32-year history of CGS. It was a stellar year for us, and as we dive into 2017, we want to share our successes with you; not to brag, but to showcase our team...

January 30, 2017
Cyber Security Image

The Mirai Botnet, DDoS and the Future of Security

Tech Outsourcing

Dyn asserts that there were more than 100,000 malicious endpoints to the DDoS (distributed denial of service) attack that almost “broke the Internet”. How did this attack occur? And what does...

January 26, 2017

Four Difficult 2017 IT Budget Items

Tech Outsourcing

Most companies have the basics of IT budget planning down, however, many struggle in four areas. Costs of IT, outsourcing, cloud technologies, and contigency planning. 

January 20, 2017
IT Risk Management Image

Three Core Essentials of IT Risk Management

Tech Outsourcing

In this digital age, there are three fundamental processes critical to maintaining a company's IT long term. 

By Tauseef Muhammad December 19, 2016

HCI Podcast: Delivering Learning with Authenticity

Learning

Listen as Dr. Greg Ketchum, frequent collaborator with HCI, describes his philosophy for making the most out of the expertise residing within your organization.

December 16, 2016

Top 4 Things to Consider When Selecting an EDI Solution

Applications

EDI - electronic data interchange - is the leading solution for automating business to business data exchange for retail and business partners. Here are 4 things to consider when selecting an...

December 15, 2016

Infographic: The ROI of Good Customer Service

Call Center

This infographic provides a quick start to understanding the ROI of a good customer experience. 

 

December 08, 2016
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    • Merchandise Planning
    • Warehouse Management System
    • EDI
    • Business Intelligence
    • Quality Control Management
    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
    • 365 for Professional Services
  • Business Process Outsourcing
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