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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Evolution of the Customer Service Agent: Customer Satisfaction in the New Age

Call Center / Outsourcing

As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and...

April 18, 2017

The Real Cost of Hiring a Full-Time IT Professional

Tech Outsourcing

As your business scales and as technology becomes more complex, the more likely it is that the time will come when you need to bring your first IT professional onto your team. But there’s...

April 13, 2017

What IBM’s Great Leap Forward Means to Your Business

Tech Outsourcing

Let’s take a look at what the capabilities are for Watson and the quantum computer, how companies are putting them to use in businesses now and what it means for the future.

April 13, 2017
ERP Goals Notebook Image

The Top 7 Strategic ERP Goals

Applications / ERP

Speed to market is king. That means the apparel industry will need to focus and prepare to continually rethink and reorganize its enterprise resource planning processes (ERP) to stay ahead of...

April 10, 2017

Podcast: The Global Talent Equation. Interview with CGS Founder & CEO Phil Friedman

CGS

CEO Phil Friedman discusses the competitive advantage of a global workforce with Middle Market Executive. Listen to the full podcast here.

April 07, 2017

The Top 5 Enterprise Resource Planning (ERP) Trends

ERP / Applications

A company’s ERP is an essential tool in streamlining its processes and efficiencies. By 2020, organizations that have renovated their core ERP will achieve a 75% improvement in IT response....

April 06, 2017
Customer Complaint photo

Customer complaint? Great! It’s your opportunity to shine

Outsourcing / Call Center

No matter how much time and effort you put into creating the perfect customer service experience, the day will come when you have to deal with a customer complaint.

By Shep Hyken April 05, 2017

One Wrong Click, One Massive Outage

Tech Outsourcing

When an amazon employee made an accidental change that affected a large part of the internet, organizations such as Netflix, Reddit, Imgur, Giffy, and many others were effected. Here are some...

March 22, 2017

The Good, Bad, and Ugly of Information Security for Small and Medium Businesses

Tech Outsourcing

Cyber criminals seem to be present at every turn. Every time we read the news some piece of formerly-trusted technology is being used to attack us or steal our intellectual property. While...

March 21, 2017
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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