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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More

E-Coaching Tools: Using New Technology to Develop Tomorrow's Talent

Learning

Studies show that traditional coaching can improve productivity and customer service, but e-coaching holds the potential to help CEOs and enterprise leaders tap into an even greater...

By Carmen Petro June 28, 2016

What is the CEO's Role in Talent Management and Performance?

Learning

Did you know that talent is the most powerful predictor of business performance? Increased employee engagement and talent management improve competitiveness, win new customers and raise...

By Carmen Petro June 28, 2016

Analytics and BI for Fashion: How to Keep Your Apparel Business Ahead

Applications / ERP

Fashion and apparel companies must understand how to turn ERP data and analytics into actionable insights to reach customers, improve operations and get ahead of the competition.

By Seon Barbera June 27, 2016

How Next-Gen ERP Can Power Up Supply Chains: Q&A with Apparel Mag

Applications

Apparel Mag offers insights on effective ERP systems, the omnichannel consumer, and how to streamline business processes. 

By Paul Magel June 22, 2016

3 Customer Experience Practices That Will Be Obsolete in 2020

Call Center / Outsourcing

Three popular customer support, and customer support channels, that will be changing in the not-to-distant future and what those channels will look like in a few years.

By Shep Hyken June 21, 2016

2016 Summer Games: Is Your Customer Service Support Ready

Call Center / Outsourcing

60% of consumers have higher expectations for customer service now than they did just one year ago. Here is how your customer support can be ready for the 2016 Summer Games in Rio. 

By Missy Chaiet June 20, 2016
Omnichannel Best Practictes, Fashion Commerce Software, Fashion Technology, Retail Technology

OmniChannel Retail and the Benefits?

Applications

Consumers, it seems, are channel agnostic. Taste is not universal and given the choice between shopping in-store and out, some amount will always prefer the former, while some the latter....

June 17, 2016

Printing in Three Dimensions: How Apparel 3D Printing is Changing the Fashion Game

Applications

As new technology continues to make 3D printing technology cheaper and more accessible, the fashion industry is being impacted in unexpected ways.

By Ida Piker June 17, 2016
Linkedin Microsoft Acquisition

Why Microsoft Bought LinkedIn for $26 Billion and Why We Should All Care

Learning / CGS

As Microsoft moves into enterprise social networking and professional content, find out why acquiring LinkedIn for $26.2 billion allows Microsoft to do just that. 

By Seon Barbera June 14, 2016
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    • EDI
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    • eCommerce Integration
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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