Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
E-Coaching Tools: Using New Technology to Develop Tomorrow's Talent
Studies show that traditional coaching can improve productivity and customer service, but e-coaching holds the potential to help CEOs and enterprise leaders tap into an even greater...
What is the CEO's Role in Talent Management and Performance?
Did you know that talent is the most powerful predictor of business performance? Increased employee engagement and talent management improve competitiveness, win new customers and raise...
Analytics and BI for Fashion: How to Keep Your Apparel Business Ahead
Fashion and apparel companies must understand how to turn ERP data and analytics into actionable insights to reach customers, improve operations and get ahead of the competition.
How Next-Gen ERP Can Power Up Supply Chains: Q&A with Apparel Mag
Apparel Mag offers insights on effective ERP systems, the omnichannel consumer, and how to streamline business processes.
3 Customer Experience Practices That Will Be Obsolete in 2020
Three popular customer support, and customer support channels, that will be changing in the not-to-distant future and what those channels will look like in a few years.
2016 Summer Games: Is Your Customer Service Support Ready
60% of consumers have higher expectations for customer service now than they did just one year ago. Here is how your customer support can be ready for the 2016 Summer Games in Rio.
OmniChannel Retail and the Benefits?
Consumers, it seems, are channel agnostic. Taste is not universal and given the choice between shopping in-store and out, some amount will always prefer the former, while some the latter....
Printing in Three Dimensions: How Apparel 3D Printing is Changing the Fashion Game
As new technology continues to make 3D printing technology cheaper and more accessible, the fashion industry is being impacted in unexpected ways.
Why Microsoft Bought LinkedIn for $26 Billion and Why We Should All Care
As Microsoft moves into enterprise social networking and professional content, find out why acquiring LinkedIn for $26.2 billion allows Microsoft to do just that.