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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More

How to Create an Engaging Onboarding Program: 10 Questions to Improve Employee Retention

Learning

10 questions to help you create a successful onboarding program for more engaged and productive employees who want to stick around.

By Amy Swanson April 15, 2016
Tech Suppoer

Redefining “Tech” Support: 4 Ways Technology Fuels Customer Service

Call Center / Outsourcing

Customer service and technology are now completely intertwined, and brands must integrate the latest software and technology into their customer service experience. Which are the most...

April 13, 2016
Tips and Trick Blog Thumbnail

Tips and Tricks for Successful Employee Onboarding

Learning

How to create a successful onboarding strategy that results in engaged, productive employees who are committed to the company and contribute meaningfully.

By Tali Rabin April 11, 2016
Gamification Employee Training

Gamification as Motivation: Parallels Between Gaming and Employee Training

Call Center / Outsourcing / Learning

How can businesses leverage gamification to push their employees to their full potential? Find out how using video game tactics in your learning strategy can increase productivity, encourage...

By Christine Kitson April 08, 2016
customer service strategy brands

Customer Service Strategy: Why Brands Need Culture, Feedback and Partners to Survive

Outsourcing / Call Center

There is a fine line between providing quality, tailored customer service and scaring away consumers. Does your brand have the proper tools in place to survive against the competition?

April 06, 2016
Customer Experience CX Ecosystem

3 Essential Components of a Successful Customer Experience Ecosystem

Call Center / Outsourcing

Take a look at what an ideal customer experience ecosystem calls for with respect to finding new people, processes and technology.

April 04, 2016

How to Become a Customer Experience Leader

Call Center / Outsourcing

How to become a customer experience leader and use customer service to differentiate your brand from the competition.

By Seon Barbera April 01, 2016

Do More with Less: How to Grow Your Apparel Business without Growing Overhead

Applications / ERP

How to grow your fashion or apparel business without incurring the costs associated with new hires and changes in the production cycle.

By Christine Kitson March 30, 2016
apparel product

PLM Mission Impossible: How to Manage Product Development More Efficiently

Applications / PLM

How product lifecycle management (PLM) solutions can streamline product development and make the entire product lifecycle more efficient.

By Bob Fately March 28, 2016
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    • EDI
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