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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Should Your Business Invest in Omnichannel CX? 4 Questions to Consider

Call Center / Outsourcing

Can your business benefit from offering an omnichannel customer experience? If so, how can you create an omnichannel CX strategy? Find out more.

By Christine Kitson February 25, 2016

Small Business Outsourcing: Should You Outsource or Do It Yourself?

Tech Outsourcing

There are new outsourcing opportunities for small and medium-sized business (SMBs) that did not exist before.

By Seon Barbera February 23, 2016

The 5 Most Valuable Tech Skills for Companies to Invest In

Outsourcing / Tech Outsourcing

Which tech skills should companies should invest in this year? Learn more about programming, tech support, cybersecurity, IoT and big data.

By Christine Kitson February 18, 2016

How to Identify a Malicious Email: 6 Tips

Tech Outsourcing

How to protect yourself from malicious emails and cyber threats, from phishing scams to viruses, while increasing your cyber security.

By CGS IT February 18, 2016

What is Apparel ERP and How to Select the Right ERP Software

Applications / ERP

Apparel ERP software is a business process management tool for manufacturers, wholesalers & retailers in apparel, fashion & consumer lifestyle industries.

By Seon Barbera February 12, 2016

3 Secrets to Career Success: How to Get Ahead in Business

CGS

Three ways to get ahead in your career and find success in the business world.

By Seon Barbera February 11, 2016
communications email phone chat text

How to Streamline Communications: Go Ahead and Shoot the Messenger

Applications / ERP

How to communicate more efficiently using simplified and centralized systems.

By Bob Fately February 02, 2016
customer service rating

5 Common Customer Service Mistakes (and How to Avoid Them!)

Outsourcing / Call Center

Five avoidable and fixable customer service and customer experience mistakes that companies make.

By Seon Barbera January 29, 2016

4 Things You Can’t Miss at INSIGHT 2016

Applications

CGS's BlueCherry INSIGHT event brings together fashion, apparel and consumer lifestyle brands leaders and innovators to exchange industry ideas and tips.

By Seon Barbera January 22, 2016
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    • EDI
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    • eCommerce Integration
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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