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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

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Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

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Humans vs AI: Who Wins in the Customer Service Arena?

Call Center / Outsourcing

It seems logical in the customer service world that organizations leverage automated systems and AI to clear up consumer complaints, but can humans provide better support experiences?

By Eric Lancaster November 30, 2015

Holiday Season 2015: Great Customer Service and Support is Omnichannel

Call Center / Outsourcing

In order succeed this holiday season, brands and firms must invest in business process outsourcing services to keep up with consumers' e-commerce omnichannel support demands.

By Eric Lancaster November 25, 2015

4 Traits Shared By the Best BPO Providers

Outsourcing / Tech Outsourcing

While the need for BPO can often be perfectly clear, choosing the best partner isn't always easy. Here are four traits shared by the best BPO providers.

By Eric Lancaster November 24, 2015

4 Tips to Help You Choose the Right RMM Partner

Outsourcing / Tech Outsourcing

4 tips that will help you choose the right remote monitoring and maintenance (RMM) partner for your infrastructure management.

By Camille Stokes November 22, 2015
man taking coffee break

Customer Service Tip of Week: Breaks

Outsourcing / Call Center

The CGS customer service tip of the week is taking breaks.

By Camille Stokes November 22, 2015

How To Become a More Inspiring Leader

CGS

How executives can improve their leadership skills to inspire their employees to work harder.

By CGS Sales November 20, 2015
holiday retail shopping gifts

Customer Experience Trends That Are Shaping Retail

Outsourcing / Applications / Call Center

With more consumer dollars up for grabs this holiday shopping season, retailers must be increasingly focused on providing a superior customer experience to gain a competitive advantage.

By Seon Barbera November 13, 2015
IT software systems

How to Enhance IT Performance with RMM

Outsourcing / Tech Outsourcing

How infrastructure management and remote monitoring and maintenance (RMM) gives CIOs and CTOs peace of mind.

By Alana Hass November 13, 2015

Customer Service Tip of the Week: Provide Lunch

Outsourcing / Call Center

The CGS customer service tip of the week is provide a free lunch to your employees to make them feel appreciated.

By Camille Stokes November 13, 2015
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    • United Kingdom Retailers
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