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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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How to Avoid Being a "Minion" Using A Proper ERP System

Applications

CGS's Bob Fately examines how not having a proper ERP system can lead to a "minion" mentality.

By Bob Fately July 09, 2015

Customer Experience: 19 Must-Read Stats Even If You're Not in Customer Service

Outsourcing / Call Center

Customer experience statistics that define customer experience trends in 2015.

By Seon Barbera July 08, 2015

Infographic: How Remote Monitoring & Maintenance Can Improve Your IT Systems

Outsourcing / Tech Outsourcing

Remote Monitoring and Maintenance has become integral in helping companies outsource the daily maintenance of their IT systems and focus on their bottom line.  

By Leor Hofman July 07, 2015
Peter Drucker

3 Peter Drucker Quotes to Guide Your PLM Initiative

Applications / PLM

Embarking on a new PLM implementation initiative can be a daunting task. To help inspire you to push your company forward, we've pulled three quotes from business management pioneer Peter...

June 30, 2015

5 Tips to Ensure BPO Will Help Grow Your Business

Call Center / Outsourcing

In order to implement BPO, you need to know your business and its needs. These five tips will ensure that the BPO plan you put in place will make the difference you want to see.

By Mike Mills June 30, 2015

7 Customer Experience Do’s and Don’ts

Outsourcing / Tech Outsourcing

Customer experience Do's and Don'ts to attract and retain customers now and in the future.

By Seon Barbera June 29, 2015

Harnessing Change: Educating the Millennial Workforce

Learning

Learning programs can be the key to retaining valuable employees, so why aren't all companies investing in foolproof business learning programs?

By Leor Hofman June 16, 2015

The Runway is Clear: Cloud Projects for Fashion and Apparel Firms

Outsourcing / Tech Outsourcing

If you haven't started your journey to the cloud, chances are your competitors have. Discover why cloud projects are perfect for fashion and apparel firms. 

By Frank Bianchi June 11, 2015

Retail Assortments: What Are They and Are They Worth Using?

Applications / ERP / PLM

Assortments have only come into play within the last decade, but the concept is already raising many questions.

By Bob Fately June 08, 2015
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    • United Kingdom Retailers
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    • 365 for Retail
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