MORE THAN JUST ANOTHER BPO COMPANY – THE CGS BPO ADVANTAGE
At CGS, we see Business Process Outsourcing (BPO) as more than a cost-saving measure: it’s a growth accelerator. By aligning your core operations with our proven BPO services, we help companies streamline workflows, improve efficiency, and deliver consistent value at every stage of the customer and business journey, connecting you with quality talent.
Our BPO model is anchored in a Total Experience (TX) approach - integrating customer, employee, and partner experiences into one high-performance ecosystem. The result: measurable impact across loyalty, cost-efficiency, and long-term innovation.
What sets CGS apart as a trusted BPO company:
- Brand-first mindset – Every process, whether customer-facing or back-office, reflects your brand’s tone, culture, and values.
- Flexible global delivery – Choose from 18+ languages, onshore, nearshore, or hybrid models to support business operations worldwide.
- High employee tenure – Many of our specialists stay with client programs 3–5+ years, ensuring deep process knowledge and stability.
- Compliance-led operations – HIPAA, PCI-DSS, SOC 2, and ISO protocols are built into our BPO services from day one.
- Platform-agnostic execution – Expertise across systems like Zendesk, Genesys, ServiceNow, and beyond.
- End-to-end visibility – Workforce management, QA, and training handled in-house for accountability and performance.
- Innovation built in – Through the CGS Innovation Lab, we co-create next-gen BPO solutions that keep you ahead of industry shifts.
With CGS, outsourced support isn’t a cost center - it’s a competitive advantage that can push you ahead.
END-TO-END BUSINESS PROCESS OURSOURCING SUPPORT THAT SCALES WITH YOUR BUSINESS
As a leading BPO company, CGS Inc delivers end-to-end Business Process Outsourcing (BPO) solutions that go beyond traditional support. Our model is designed to help businesses scale efficiently, reduce costs, and enhance customer and employee experiences, all while ensuring consistency and accountability through a single-provider approach.
With multilingual capabilities, global delivery, and one SLA across the customer lifecycle, our BPO services eliminate vendor silos and keep your operations running smoothly. Backed by CGS’s Innovation Lab, we continuously refine processes and integrate next-gen technologies to keep your business competitive.
Our comprehensive BPO services include:
- Inbound and outbound customer support – Handle inquiries, complaints, and issue resolution across all major channels.
- Technical support for complex products – From basic troubleshooting to advanced technical guidance.
- Telesales and retention campaigns – Proactive outreach to drive revenue and reduce churn.
- Order management and returns handling – Ensure smooth purchasing experiences and friction-free post-sale support.
- White-labeled agent training – Specialists trained to represent your brand seamlessly.
- Back-office support and escalation handling – Maintain service continuity and reduce internal workload.
Whether you’re scaling operations or optimizing efficiency, CGS’s Business Process Outsourcing services ensure every process is handled with care, expertise, and measurable impact.
INDUSTRY LEADING BPO SERVICES – NOW ENHANCED WITH AI
At CGS, we believe the future of Business Process Outsourcing (BPO) lies in the balance between human expertise and artificial intelligence. By combining advanced automation with our proven BPO services, we help companies maximize the value of their AI investments - delivering speed, accuracy, and customer satisfaction at scale. Our AI Innovation Journey ensures that technology enhances, and not replaces, the human touch, creating smarter, more efficient BPO outcomes.
Here’s how we integrate AI into BPO:
- Assess & Integrate – We evaluate your AI stack. Chatbots, agent assist platforms, analytics engines, everything, and identify where human-in-the-loop support accelerates adoption and fills performance gaps.
- Augment & Train – Our 10,000-strong multilingual workforce provides model training, data labelling, and quality assurance to reduce drift and ensure consistent results across channels.
- Scale & Optimize – Through CGS’s Innovation Lab, we embed predictive analytics, continuous feedback loops, and A/B testing to drive incremental CX gains and long-term process improvement
As a trusted BPO company, CGS delivers the next generation of outsourcing, where AI innovation meets human precision to transform operations and create measurable business impact.
CGS COO, John Samuel lays out a compelling case for human-guided AI as a strategy to bridge the AI-readiness gap in his latest thought leadership piece for CMSWire.
BUSINESS PROCESS OUTSOURCING FOR WHATEVER TIMEZONE & LANGUAGE YOU NEED
As a trusted BPO company, CGS provides high-quality, multilingual Business Process Outsourcing (BPO) services from strategically placed global centers, blending cost efficiency, cultural alignment, and 24/7 expertise. Whether you need nearshore proximity, specialized technical skill, or strict regulatory compliance, our delivery model adapts to meet your business goals.
Our core BPO locations:
- Chile & Colombia – Nearshore Empathy at Scale
Spanish and English fluency, U.S. time-zone alignment, and STEM-literate talent deliver enterprise-grade BPO services with ~40% cost savings. - India – 24/7 Engineering Depth
AI Centers of Excellence and nonstop outsourcing support for complex operations and technical processes—without inflating OPEX. - Israel – Multilingual, Cyber-Ready
Hebrew, Arabic, Russian, and English support backed by advanced cybersecurity expertise. - Romania – Multilingual EU Compliance
GDPR-aligned operations with 18+ European languages for brands requiring continental reach and compliance in their outsourcing strategy. - U.S. & Canada – Domestic White-Glove Support
HIPAA- and FedRAMP-ready infrastructure for sensitive data, plus multilingual English, Spanish, and French capabilities.
Clients can choose a single-region model or blend delivery locations to optimize for coverage, compliance, and cost, often realizing 40–60% savings compared to U.S. onshore operations.
LT Apparel partnered with CGS to modernize support. Nearshore BPO and cloud-native platforms enabled faster resolutions, improved retention, and scaled global operations.
BUSINESS PROCESS OUTSOURCING SOLUTIONS FOR ANY INDUSTRY
From high-growth SaaS companies to regulated healthcare providers, CGS BPO delivers tailored support that meets the unique needs of each industry, driving retention, reducing cost-to-serve, and improving customer satisfaction.
Our BPO expertise spans multiple industries:
- Retail & eCommerce – Scalable order management, AI-driven returns processing, and fraud prevention to protect margins and increase customer loyalty.
- Technology & SaaS – Subscription management, predictive analytics, and technical support delivered by ex-developers to improve retention and net revenue growth.
- Healthcare & MedTech – HIPAA-compliant BPO services including claims processing, patient support, and remote device troubleshooting to improve outcomes and reduce rework.
- Telecom & Media – Network operations outsourcing (NOCs), AR-guided installation support, and service provisioning to cut downtime and truck rolls.
- BFSI & Fintech – Fraud analytics, voice biometrics, and back-office processing to accelerate verification, reduce risk, and safeguard revenue.
- Public Sector & Education – ADA-compliant service channels, automation, and administrative support that lower costs while improving satisfaction to 90%+.
Whether you're scaling, modernizing, or optimizing, CGS aligns talent and technology to your vertical.
See how a pre-IPO SaaS leader scaled with CGS Global BPO.
SCALABLE BPO SOFTWARE FOR GROWING BUSINESSES
At CGS, we don’t just work with global brands - we specialize in supporting fast-growing small and mid-sized businesses. Our flexible BPO model is designed to reduce costs, enhance customer loyalty, and scale alongside your success.
Why small businesses choose CGS BPO:
- Built for your size and budget
We understand the realities of lean teams and tight margins. Our blended nearshore/onshore model and flexible pricing keep operations efficient from day one. - Right-sized support, fast
Go live in 30 days with core channels like chat and email. Add voice, multilingual, or technical support as your customer base and complexity grow. - Measured impact, real-time visibility
We tailor KPIs to your business—whether it’s a 25% cost-to-serve reduction or a 20% drop in handle time—and provide transparent performance reporting. - Custom-fit for growth
Our Total Experience operating model adapts to you, not the other way around. You get exactly what you need, when you need it—no bloated packages or long onboarding.
With CGS, small teams can deliver enterprise-grade service—and grow without limits.
With CGS, we didn’t just modernize our systems—we rewove the very fabric of how revenue, loyalty, and culture intertwine at LT Apparel Group. By aligning our customer, employee, and partner experiences through integrated platforms, every interaction now strengthens our brand in ways we never thought possible.
The three main challenges Xylem faced were: a decentralized organization, uncommon processes globally, and Multilanguage challenges. CGS solved the problems by introducing a dedicated, 24x7x365, global service desk with Multilanguage capability. It absolutely filled the gap in where we needed to go to with standard processes using best practices globally.
We needed a partner who made customer service their core competency. We needed multilingual support for all our solutions and services and we needed to do that in a unified way. That drove customer retention, loyalty and upsell. We needed to improve, somewhat dramatically, on our SLAs and to be able to predict cost. Those are the things that CGS helped us manage in conjunction with the ability to scale to address our business needs.
Our agents speak the languages of over 2.25 billion people around the world
100+ million interactions with customers per year
70% of employees have a college degree and/or an advanced certificate in their field of support
