This story in HR tech blog The People Space examines the role of AI in coaching, highlighting its strengths in scalability, data-driven insights, and accessibility while emphasizing that human coaches remain essential for emotional intelligence, transformational growth, and cultural nuance. CGS Immersive's Doug Stephen underscores AI’s ability to quantify behavior change through real-time data tracking, improving leadership development and sales performance. He also cautions that AI must be monitored for biases, advocating for a “human-in-the-loop” approach to ensure fairness and effectiveness in coaching programs.
AI vs the human coach: where technology wins and where it fails
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