SaaS leaders face relentless pressure to scale faster, improve retention, and protect margins while preparing for funding rounds or IPO. CGS BPO delivers the talent, playbooks, and AI-powered insights that turn SaaS growth challenges into measurable outcomes. See all that we can do.
Download SaaS Growth Capabilities
Our capabilities for SaaS growth
Technical support
24/
Onboarding
Structured, milestone-driven onboarding to accelerate time-to-value for new hires.
Renewals management
Proactive renewal outreach, risk scoring, and expansion playbooks to protect revenue and grow customer lifetime value.
Learn About Our Total Experience Approach
CGS BPO capabilities: Proven results in driving Saas growth to IPO
We have proven SaaS growth capabilities, be that providing support during hyper-growth, market expansion, and providing a first-touch resolution solution that works.
From 12 to 200+ specialists
We helped an identity-management pioneer scale from 12 engineers to over 200 specialists across 11 business units.
95%+ resolutions
Most support issues are resolved in the first touch, with double-digit retention lifts.
Reduced onboarding time by 40%
Trimmed new hire onboarding by 40% to reduce time-to-value.
Download The Capabilities Sheet
BPO that scales SaaS growth across CX, PX, EX, and compliance
End-to-end support at every stage of growth
Our full suite of capabilities cover:
- Multi-tier (Tier 1–3) technical & product support
- Developer enablement and API support
- Customer training, certification, and service desk delivery
- CX, EX, and PX performance analytics & reporting
- Renewal management, upsell programs, and inside sales execution
Download Our Capabilities Sheet
Download our Saas Growth capabilities sheet and see how CGS Inc can guide your journey from seed to IPO
