Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.
DISASTER RECOVERY: Efficient & Cost-Effective Solution
You don’t need an enterprise-sized IT budget to have a comprehensive
Security is an enterprise-wide business risk, not just an IT problem. Early detection and rapid incident remediation is mission critical.
Successful channel management strategies are mission-critical
Today’s fast-changing marketplace has presented technology vendors
Most SMBs don't have enough IT work, nor can they afford full-time specialists in all the niche disciplines needed. A more affordable
The drivers to remain competitive have shifted from traditional BPO strategies centered on labor arbitrage to those that focus on business
Corporate call center executives know better than anyone that their facilities and staff are on the front line when a business problem
