This whitepaper explores the true cost of downtime while pointing to a Remote Monitoring and Maintenance solution that could help your
The use of mobile technology has become a huge factor of success in many industries. Mobile has taken shape as one of the fastest growing
Companies are reviewing business process outsourcing (BPO) as a potential solution for cutting expenses while improving quality of
Many companies are starting to see the value of Remote Monitoring and Maintenance (RMM). RMM provides organizations with the ability to
Have you ever wondered how your peers and other decision makers select their business process outsourcing (BPO) call center partners? Of
Technology leaders are focused on strategic projects such as supporting business continuity, implementing new technologies that meet
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Eric Holdt, IT Director of City Palm Beach Gardens explains how CGS's Unlimited Mailbox helped the IT Department overcome their
When it comes to providing a superior customer experience, retail and hospitality companies and brands have found that empowering their
Whether it’s improving customer experience or increasing employee productivity, today’s best-run contact centers are filling important new
Find out how key decision makers evaluate and choose potential outsourcing partners. We asked CIOs, CFOs and other decision makers who are
Did you know that there are over 1.5 billion combined users on Twitter and Facebook worldwide? Now more than ever before, consumers are
One hundred and sixty thousand. That’s about the number of call centers that exist around the world. So how do you narrow them down to
