What is the definition of Channel Partner Enablement? Sometimes also referred to as Channel Enablement, Sales Enablement, Partner
In order to deliver the superior customer service that customers have come to expect, employee satisfaction and engagement needs to be a
It is very frustrating when your company's major IT systems go down. This downtime can potentially mean thousands of dollars lost
When it comes to customer service, the shift towards a superior customer experience is no longer optional. Consumers expect a seamless,
Having agents with the right skills and qualifications isn’t enough to guarantee call center success. Agents must be excited to work and
Paul Marshall, IT Administrator for the city of West Springfield, Massachusetts' Municipal Office explains how CGS's Email Archiving has
This whitepaper explores the true cost of downtime while pointing to a Remote Monitoring and Maintenance solution that could help your
The use of mobile technology has become a huge factor of success in many industries. Mobile has taken shape as one of the fastest growing
Companies are reviewing business process outsourcing (BPO) as a potential solution for cutting expenses while improving quality of
Many companies are starting to see the value of Remote Monitoring and Maintenance (RMM). RMM provides organizations with the ability to
Have you ever wondered how your peers and other decision makers select their business process outsourcing (BPO) call center partners? Of
Technology leaders are focused on strategic projects such as supporting business continuity, implementing new technologies that meet
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Eric Holdt, IT Director of City Palm Beach Gardens explains how CGS's Unlimited Mailbox helped the IT Department overcome their
When it comes to providing a superior customer experience, retail and hospitality companies and brands have found that empowering their
Whether it’s improving customer experience or increasing employee productivity, today’s best-run contact centers are filling important new
