We polled business leaders tasked with budgeting learning and development initiatives on how they are planning to navigate change in 2020
Nearly 100 respondents in the Retail and Consumer Goods industries including distribution, IT, management, manufacturing, production,
In a recent poll of nearly 100 business leaders, CGS found that one of the top reasons for exploring RPA in contact centers is to speed up
Our 2019 Future of Fashion & Retail Consumer Survey results show that the sharing economy is disrupting fashion and apparel brands –
In the "2019 CGS Customer Service Chatbots & Channels Survey," more than 1,000 U.S. consumers shared their feelings on integrating AI
In the “2019 CGS Customer Service Security and Compliance Survey,” more than 500 U.S. consumers (18-65+) revealed that in this digitally
We wanted to know how employees working across several industries view skills gaps, prioritize needs and navigate change. CGS surveyed
We surveyed over 200 Learning & Development professionals and asked: "In planning learning and development programs for 2019, what do
Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
In the CGS 2019 U.S. Consumer Sustainability Survey, more than 1,000 consumers were surveyed as to their buying habits, revealing that
When overhauling business functions, looking for process improvements or preparing for new compliance measures, CFOs and CIOs can choose
When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.
