The way we do business is different now because of COVID-19. No matter your industry, it’s likely that social distancing measures and
The COVID-19 pandemic has transformed commerce, forcing companies to bring new technologies to the table that serve changing customer
In 2015, we released a report titled How to Thrive in the Face of Disruption: Why High Performing Companies Use Learning and Development
This IDC Market Perspective provides IDC’s top predictions for market and technology forces that will shape IT channels and alliances in
Survey Reveals Loyalty Programs & Communication Essential to Retail Success CGS sponsored Dynata to survey 1,000 consumers across the
Survey reveals businesses are challenged to meet customer expectations and are looking to technology to help deliver an
Determine the best IT & technology strategies by learning industry trends and how your peers are overcoming challenges.
We are
Determine your best BPO strategies by learning industry trends and how your peers are overcoming challenges.
We are excited to
In 2019, leading fashion brands and retailers will drive new growth by out-maneuvering market
Today's omnichannel consumers are demanding greater product innovation, selection and value.
These and other market challenges have
Each year, CGS conducts a survey of apparel, fashion and retail business leaders to gain insight into the trends, challenges, best
When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
Change, change, and more change to come. This is the overwhelming theme of our fourth annual Learning Trends report. We surveyed hundreds
