When it comes to providing a superior customer experience, retail companies have found that empowering their employees with new
While rapid changes in technology make it possible to have remote workspaces and collaboration across the globe, it can also bring new
In the telecommunications industry, your ability to hire, retain and onboard the best customer-facing talent quickly is essential for
Despite today’s technology-dependent environment, CGS’s 2018 Consumer Customer Service Survey of more than 500 U.S. and U.K. participants
Why CGS places extreme importance on its security ecosystem
The breach of personal information from Facebook by Cambridge Analytica
Award Winning Enterprise Learning Solutions for Media Telecommunications Companies
In the telecommunications industry, your ability
Cybersecurity is a major concern for all companies and industries today, particularly those who manage sensitive customer information.
A successful Channel Partner Enablement program requires providing your partners with the right content, proper training and necessary
Change, change, and more change to come. This is the overwhelming theme of our fourth annual Learning Trends report. We surveyed hundreds
Each year, CGS conducts an annual survey to capture and assess trends, challenges, best practices andpriorities thatwill impact fashion
Every year we survey hundreds of executives and influencers across talent management, learning, HR, strategy, and operations management to
In a CGS 2018 Retail Survey of more than 1,500 U.S. individuals, found that despite the spike in online shopping, in-store buying and
CGS and Inkling, in partnership, are researching the needs of the Deskless Workforce, which is a crucial factor in the U.S. economy. In a
DISASTER RECOVERY: Efficient & Cost-Effective Solution
You don’t need an enterprise-sized IT budget to have a comprehensive
