Financial Services: The Case for Outsourcing Customer Services
Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
Successful Supplier Relationships Think Beyond Price-Per-Unit
Amid today's perfect storm of fluctuating consumer demand, cost inflation, labor shortages, supply chain disruptions and delays, consumer goods brands and retailers must find new ways to meet...
Servicios financieros: el caso de la externalización del servicio al cliente
La externalización del centro de contacto ha sido una práctica ampliamente aceptada por muchas industrias en la actualidad.
Resiliency Amid Uncertainty: What Have We Learned?
Uncertainty is inevitable, and when it comes to the global supply chain, the world is still dealing with many challenges, risks, and wild-card factors.
Creating Value with Supplier Collaboration
Traditionally, the relationship between brands and suppliers has been transactional.
How Augmented Reality Is Reshaping the Sales Process
Augmented Reality (AR) technology is an idea that has captured the imaginations of many since its invention in the 1960s.
Inspectorio & CGS Partner to Transform the Factory Floor
The partnership between Inspectorio and CGS will reshape the way companies interact with their factory floor operations.
Technology & Sustainability: Beating the Heat & Competing with Supply Chain Technology
It’s one of the hottest summers on record, and consumers want to know not only how to
Today's Winners Rethink and Act Boldly
Just when the pandemic began to subside, and pent-up demand returned, a host of new and expanded challenges took center stage for consumer goods companies.