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Accelerating Onboarding and Training for Contact Center Agents During a Crisis

Accelerating Onboarding and Training for Contact Center Agents During a Crisis

Call Center / Outsourcing
Maintaining excellence with technology and engagement
August 12, 2020
Fashion Brands and Sustainability and Corporate Responsibility

How Consumer and Fashion Brands Can Propel Sustainability and Corporate Responsibility Initiatives

Applications / PLM / ERP / Sustainability in Fashion

Consumers may be shopping differently these days, but their interest in sustainability remains strong and steady.

August 11, 2020
Gen AI

Unleashing the Power of Generative AI for Business Growth

Augmented Reality

Besides generating language, AI is also generating businesses growth and contributing to the economy.

August 01, 2020
Call Center Outsourcing During COVID-19

Contact Center Outsourcing During COVID-19

Call Center / Outsourcing
Providing quality, flexible call center customer service in a pandemic Introduction
July 29, 2020
10 Quotes on How COVID-19 Forever Changed Contact Centers

10 Quotes on How COVID-19 Forever Changed Contact Centers

Outsourcing / Call Center

The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business.  Commonly held beliefs and business practices pre-COVID-19 continue to be challenged...

July 15, 2020
3 Ways to Align Your Fashion Value Chain from Operations to Demand to Grow Online Sales

3 Ways to Align Your Fashion Value Chain from Operations to Demand to Grow Online Sales

Applications / PLM / ERP

What retailer doesn’t want to capture more online sales these days? Online retailing is a bright beacon of growth opportunity, especially as brick-and-mortar retailing regains its footing....

July 08, 2020
10 Stats on How Customer Service Pivoted in Response to COVID-19

How Customer Service Pivoted

Outsourcing / Call Center

“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.

July 07, 2020
Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Part 2: Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Channel Enablement

Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...

By Danny Deganis June 19, 2020
Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Key Challenges Facing Channel Chiefs in the Post-Pandemic Landscape

Channel Enablement

Technology industry Channel Chiefs are currently facing many challenges as they strive to meet their business objectives, retain experienced staff, and survive amidst the uncertainty caused...

By Danny Deganis June 10, 2020
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