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Chatbots acting as a disruptor in learning

4 Disruptions in Business, Technology & Demographics for L&D

Learning

The question is not whether the L&D industry is under disruption. Walk the aisles of any learning conference in the world and it is chocked full of booths with equal parts buzzwords,...

By By Lori Niles-Hofmann October 16, 2019
Someone rating a chatbot using a digital customer service feature

Chatbots Can Create a Customer Satisfaction Problem

Outsourcing / Call Center / Tech Outsourcing

When asked what comes to mind when thinking about artificial intelligence-driven (AI) customer service, 13 percent of consumers say it is ‘maddening’; code word for frustrating. 38 percent...

By Christine Crandell October 14, 2019
changing workforce - learning and development - training classroom setting

The Great AI Disruption in the Workplace: What to Expect and How to Prepare for It

Learning

Studies, including are own, reveal that as companies prepare for future needs and trends, they plan to focus on digital upskilling to help enable employees through technology. 52 percent of L...

By Brian E. Frydenborg October 10, 2019
caveman holding a red telephone from the 90s illustrating the history of business process outsourcing

The Evolution of Business Process Outsourcing: Building New Value Propositions

Tech Outsourcing / Outsourcing

Can you imagine a modern, global business ecosystem without BPOs? It would be one with practically no 24*7*365 customer service, no round-the-clock IT support, and no cost-effective way to...

By Samir Alam October 09, 2019
Channel Partner Team Strategy Meeting

How to Exceed Channel Partner Expectations

Channel Enablement / Tech Outsourcing

According to Nielsen, Word-of-mouth recommendations are the most effective and trustworthy advertising source. As a result, partner marketing channels provide lower risk than other marketing...

By Natalia Kossobokova October 02, 2019
Corporate Worker Jumping Hurdles

Overcoming Professional Development Constraints

Learning

Given the level of interest in our work, why aren’t more L&D professionals pursuing career development opportunities? Are we so focused on helping others to succeed that we forget about...

By Barbara Babcock October 01, 2019
Someone looking up product information on their phone

What is PIM? Unify Your Technical, Marketing and Meta Data with Product Information Management

Applications / PLM

The term has gained popularity in the past few years, as apparel companies have begun to look for ways to keep their product information consistent across all parts of the business.

By Desideira Mastriaco September 28, 2019
Victoria Beckham dresses hanging at Harrods

U.K. Fashion Brand Victoria Beckham Selects Visual Next PLM

Applications / PLM / ERP

As part of the CGS family, Visual Next is known for its 

By Desideira Mastriaco September 27, 2019
Team working on ERP plan for apparel and fashion

What Does ERP Stand for and What Does it do for Apparel & Fashion Businesses Today?

Applications / ERP

Using predictive analytics, modern enterprise resource planning systems give companies insights into its real-time operations such as production, inventory management and omnichannel order...

By Desideira Mastriaco September 19, 2019
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