4 Ways to Increase Project Approval for IT Leaders
4 tips on how IT professionals can increase approval for new technology projects by aligning the project benefits with the goals of the C-suite.
Rethinking Content Development Programs with Continuous Learning
New technologies created many ways to learn, with videos emerging as the preferred method L&D teams can use to increase effectiveness.
“The CEO Show” featuring Phil Friedman, CEO and founder of CGS
Phil Friedman, CEO and founder of CGS, was recently interviewed for "The CEO Show," a syndicated radio program, which aired on April 16, 2017.
Evolution of the Customer Service Agent: Customer Satisfaction in the New Age
As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and...
The Real Cost of Hiring a Full-Time IT Professional
As your business scales and as technology becomes more complex, the more likely it is that the time will come when you need to bring your first IT professional onto your team. But there’s...
What IBM’s Great Leap Forward Means to Your Business
Let’s take a look at what the capabilities are for Watson and the quantum computer, how companies are putting them to use in businesses now and what it means for the future.
The Top 7 Strategic ERP Goals
Speed to market is king. That means the apparel industry will need to focus and prepare to continually rethink and reorganize its enterprise resource planning processes (ERP) to stay ahead of...
Podcast: The Global Talent Equation. Interview with CGS Founder & CEO Phil Friedman
CEO Phil Friedman discusses the competitive advantage of a global workforce with Middle Market Executive. Listen to the full podcast here.
The Top 5 Enterprise Resource Planning (ERP) Trends
A company’s ERP is an essential tool in streamlining its processes and efficiencies. By 2020, organizations that have renovated their core ERP will achieve a 75% improvement in IT response....