Evolution of the Customer Service Agent: Customer Satisfaction in the New Age
As technology advanced from Interactive Voice Response (IVR) systems to intuitive Artificial Intelligence (AI) software, companies are forced to gradually demand higher-level skills and...
The Real Cost of Hiring a Full-Time IT Professional
As your business scales and as technology becomes more complex, the more likely it is that the time will come when you need to bring your first IT professional onto your team. But there’s...
What IBM’s Great Leap Forward Means to Your Business
Let’s take a look at what the capabilities are for Watson and the quantum computer, how companies are putting them to use in businesses now and what it means for the future.
The Top 7 Strategic ERP Goals
Speed to market is king. That means the apparel industry will need to focus and prepare to continually rethink and reorganize its enterprise resource planning processes (ERP) to stay ahead of...
Podcast: The Global Talent Equation. Interview with CGS Founder & CEO Phil Friedman
CEO Phil Friedman discusses the competitive advantage of a global workforce with Middle Market Executive. Listen to the full podcast here.
The Top 5 Enterprise Resource Planning (ERP) Trends
A company’s ERP is an essential tool in streamlining its processes and efficiencies. By 2020, organizations that have renovated their core ERP will achieve a 75% improvement in IT response....
Customer complaint? Great! It’s your opportunity to shine
No matter how much time and effort you put into creating the perfect customer service experience, the day will come when you have to deal with a customer complaint.
One Wrong Click, One Massive Outage
When an amazon employee made an accidental change that affected a large part of the internet, organizations such as Netflix, Reddit, Imgur, Giffy, and many others were effected. Here are some...
The Good, Bad, and Ugly of Information Security for Small and Medium Businesses
Cyber criminals seem to be present at every turn. Every time we read the news some piece of formerly-trusted technology is being used to attack us or steal our intellectual property. While...








