To predict and accommodate consumer demands and meet and exceed time-to-market expectations while creating high quality products at lower costs, manufacturers must monitor and control...

Soon, big data and analytics will play a large role in contact center improvement, making it more of a business necessity than differentiator.

Choosing the right software to run your business can be a intimidating process. If you have not worked with a sophisticated solution in the past, it can be difficult to know what you should...

BPO has evolved rapidly in the past few years, but by 2020, it will truly reinvent business.