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Contact Us

10 Questions to Ask an End-to-End Software Vendor

PLM / ERP / Applications

Choosing the right software to run your business can be a intimidating process. If you have not worked with a sophisticated solution in the past, it can be difficult to know what you should...

December 14, 2015

An Outlook on Tech Skills for 2016

Tech Outsourcing / Outsourcing / Call Center / CGS

What tech skills are required in the next year? Let's take a look at what talents and expertise businesses will demand in 2016.

By Eric Lancaster December 11, 2015

5 Ways BPO Will Change the Business Landscape By 2020

Call Center / Outsourcing

BPO has evolved rapidly in the past few years, but by 2020, it will truly reinvent business.

By Eric Lancaster December 09, 2015

BYOD's Impact on Tech Support

Tech Outsourcing / Call Center / Outsourcing

Many organizations welcome personal mobile devices in the workplace, but in order to support employees' technical demands, they must turn to business process outsourcing.

By Eric Lancaster December 05, 2015

Humans vs AI: Who Wins in the Customer Service Arena?

Call Center / Outsourcing

It seems logical in the customer service world that organizations leverage automated systems and AI to clear up consumer complaints, but can humans provide better support experiences?

By Eric Lancaster November 30, 2015

Holiday Season 2015: Great Customer Service and Support is Omnichannel

Call Center / Outsourcing

In order succeed this holiday season, brands and firms must invest in business process outsourcing services to keep up with consumers' e-commerce omnichannel support demands.

By Eric Lancaster November 25, 2015

4 Traits Shared By the Best BPO Providers

Outsourcing / Tech Outsourcing

While the need for BPO can often be perfectly clear, choosing the best partner isn't always easy. Here are four traits shared by the best BPO providers.

By Eric Lancaster November 24, 2015

4 Tips to Help You Choose the Right RMM Partner

Outsourcing / Tech Outsourcing

4 tips that will help you choose the right remote monitoring and maintenance (RMM) partner for your infrastructure management.

By Camille Stokes November 22, 2015
man taking coffee break

Customer Service Tip of Week: Breaks

Outsourcing / Call Center

The CGS customer service tip of the week is taking breaks.

By Camille Stokes November 22, 2015
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