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Contact Us

3 Innovations to Streamline Your Storefront

ERP / PLM / Applications

CGS explains how digital can help your company innovate their storefronts and create a competitive advantage.

By Amanda Moreno August 06, 2015

5 Risks of Downtime That No Company Can Ignore

Outsourcing

CGS explores the top 5 risks of downtime that can affect a company's bottom line.

By Camille Stokes August 03, 2015

Digital B2B eCommerce: 7 Things You Need to Know

Applications

Embracing digital B2B eCommerce allows your company to meet customer expectations for a superior customer experience, to reduce costs and to increase flexibility and control.

By Seon Barbera July 30, 2015

The Internet of Things: What it Means for the Future of Customer Experience

Outsourcing

The Internet of Things (IoT) has hastened a new approach to customer experience and customer service that strives to be seamless across all devices.

By Seon Barbera July 28, 2015

What Does It Mean To Be a Hybrid Retailer?

Call Center / Applications

A fairly new term in fashion and retail, "hybrid retail", has become a buzzword that is gaining more and more traction in the industry.

By Amanda Moreno July 23, 2015

5 Eye-Opening Customer Service Stats for Call Centers

Outsourcing

Customer service and customer experience industry statistics for call center and contact center.

By Seon Barbera July 15, 2015

How to Avoid Being a "Minion" Using A Proper ERP System

Applications

CGS's Bob Fately examines how not having a proper ERP system can lead to a "minion" mentality.

By Bob Fately July 09, 2015

Customer Experience: 19 Must-Read Stats Even If You're Not in Customer Service

Outsourcing / Call Center

Customer experience statistics that define customer experience trends in 2015.

By Seon Barbera July 08, 2015

Infographic: How Remote Monitoring & Maintenance Can Improve Your IT Systems

Outsourcing / Tech Outsourcing

Remote Monitoring and Maintenance has become integral in helping companies outsource the daily maintenance of their IT systems and focus on their bottom line.  

By Leor Hofman July 07, 2015
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