Written by

Octavian Lixeanu, Vice President of Operations, CGS Romania

Topics

October 24, 2025

Romania: A Strategic Hub for Global Outsourcing

a male and female call center employee behind an overlay of the CGS logo

How to fix 3 common mistakes draining your L&D budget

The skills gap is a persistent, costly challenge, costing U.S. businesses approximately $160B each year. The real issue lies in how organizations attempt to close it with outdated learning models. These missteps erode time, resources, and performance—turning what should be a strategic investment into an avoidable expense.


Mistake 1: Wasting money on outdated, “check-the-box” training

Passive, one-and-done courses don’t build lasting skills—and for most teams, they represent a poor return on investment. Research from the LinkedIn Workplace Learning Report 2025 reinforces that knowledge retention in traditional programs plummets within weeks, often leaving employees unprepared for real-world challenges. The solution: experiential, immersive learning embedded in daily workflows.

CGS Immersive clients report better outcomes:

  • 53% faster onboarding—helping new hires reach productivity in weeks, not months.
  • Skill retention rates up to 85%, surpassing industry averages.
  • Demonstrating measurable performance that impacts business objectives based on blended, hands-on training that transforms L&D beyond vanity “completed courses” KPIs.

Mistake 2: Not treating L&D as a growth engine

Learning & Development is too often viewed strictly as a cost, not a driver of strategic impact. In reality, data shows organizations that tightly align training with business outcomes reap substantial rewards:

  • $1M+ in annual savings per 100 hires by reducing overtime costs.
  • +15% sales uplift, translating to $10M additional annual revenue.
  • Up to 60% cost reduction with immersive, scalable programs.

This isn’t just theory. CGS Immersive clients consistently realize these results and our case studies prove it. For example, Medtronic, a major medical device company, used our AI/VR platforms to slash sales training time by 75% while boosting knowledge retention to over 85%. Modern, strategic training directly improves financial and operational KPIs. And according to the World Economic Forum, failing to think about upskilling differently could cost economies $8.5 trillion by 2030.


Mistake 3: Flying blind without insights

Pouring resources into programs without measuring impact means flying blind. Legacy metrics—like completion rates or survey feedback—miss the real story. What’s needed is continuous, data-driven analytics connecting L&D investments to concrete business results.

Top-performing organizations leverage modern AI-driven tools and dashboards to:

  • Predict talent gaps before they become urgent.
  • Correlate coaching frequency with sales growth.
  • Track how learning boosts engagement and reduces turnover.

CGS Immersive programs make analytics a central pillar—empowering leaders to move from reactive training to strategic, proactive workforce transformation.


How to stop budget bleed and accelerate business impact

  • Prioritize experiential, blended learning—applied in real contexts, not just completed online.
  • Align every training dollar with business KPIs—tracking results like revenue gains, cost savings, and risk mitigation.
  • Embed powerful analytics—monitor both individual and organizational performance, adapting strategies to future skill needs.

Organizations that engineer learning as a transformational investment—not a sunk cost—report faster ramp-up, higher retention, and measurable gains up and down the P&L.


Bottom line: engineer the next evolution in learning

The skills gap isn’t going away, but avoiding outdated strategies and embracing immersive learning solutions is a clear competitive advantage. Whether harnessing XR for hands-on practice or AI-powered roleplay platforms like Cicero, now is the time to make L&D a business accelerator.

Ready to move from cost center to business accelerator? Take our 5-minute Workforce Transformation Health Check and map your personalized roadmap to measurable business impact.

Written by

Octavian Lixeanu, Vice President of Operations, CGS Romania

Topics

BPO Guide