Outsourcing
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How Can AI-Powered Customer Experience Solutions Drive Secure Growth for High-Growth Companies?
Dec. 04, 2025Discover how high-growth companies combine AI, compliance, human expertise and advanced voice analytics (tone, pitch, pauses) to reduce attrition and grow CSAT, retention and lifetime value through...
CGS Business Process Outsourcing -
The Human Side of Technology: How Empathy at Scale Sets CGS BPO Apart
Nov. 25, 2025Discover how CGS combines AI innovation with human empathy to deliver exceptional customer experiences through culturally fluent, emotionally intelligent BPO teams.
Mark Ormeny, Value Manager -
Romania: A Strategic Hub for Global Outsourcing
Oct. 24, 2025Octavian Lixeanu, VP of operations for CGS, Romania, shares his take on how Romania has become a strategic, global business outsourcing hub.
Octavian Lixeanu, Vice President of Operations, CGS Romania -
Powering High-Growth SaaS Companies From Seed to Stock Ticker
Sep. 19, 2025When you’re chasing hyper-growth, every dollar—and every interaction—matters. Founders need the same world-class customer experience (CX) as the unicorns they compete with—without hiring armies of...
CGS BPO -
20 Years in the CX Industry: A CGS BPO Leadership Success Story
Sep. 15, 2025Octavian Lixeanu, Vice President of Operations, CGS Romania, reflects on his two-decade journey at CGS, from starting as a customer service representative in 2005 to leading more than 500 employees...
Octavian Lixeanu, Vice President of Operations, CGS Romania -
Respect Shouldn’t Depend on the Channel: Why Older Adults Deserve Preferential Treatment in the Digital Age
Sep. 02, 2025Older adults deserve dignity online as much as in person. Learn how call centers and digital services can prioritize empathy and accessibility for seniors.
Pablo Rossel, SVP, LATAM