Outsourcing
-
Meet the Super Agent: The New Standard for Customer Experience Excellence
Jun. 13, 2025CGS marketing manager Mira Stanescu explores the rise of the 'Super Agent' -- a new breed of contact center professional who blends technical fluency, emotional intelligence, and sales instinct....
Mira Stanescu, marketing manager -
From Script-Readers to Storytellers: How CGS Turns Contact Center Agents into Brand Heroes
Jun. 11, 2025In this thought leadership, Joshua Mims, director of implementation & solutions architecture, shares how CGS transforms contact center agents into true brand ambassadors through immersive...
Joshua Mims, director, implementation & solutions architecture -
From Cost Cutter to Growth Partner: The Strategic Evolution of BPO
Jun. 04, 2025This thought leadership piece from Octavian Lixeanu, Vice President of Operations at CGS Romania explores how BPO has evolved from a back-office cost-saving tactic into a strategic driver of...
Octavian Lixeanu, Vice President of Operations, CGS Romania -
The Future of BPO: Why BPO Is a Rapidly Growing Industry
May. 21, 2025Business process outsourcing (BPO) is a business strategy where companies delegate certain processes to external providers. BPO saves costs and allows companies to scale up their operations.
-
8 Reasons to Outsource Your Call Center & Elevate Customer Support
May. 02, 2025As businesses grow, so does the demand for customer service. While some companies build internal support teams, many turn to call center outsourcing to scale efficiently.
-
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Apr. 30, 2025Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories of the funniest calls from our agents.
Samir Alam