Call Center
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Top 5 Business Process Outsourcing Posts from 2021
Dec. 23, 2021The past year has been chockful of changes, challenges and opportunities for business process outsourcing (BPO) and customer/technical support.
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AR Takes the Sting out of Right to Repair
Dec. 21, 2021Right to Repair is a growing movement that has triggered new regulations and customer interactions in several countries worldwide.
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5 Benefits for Manufacturers Adopting Right to Repair
Dec. 15, 2021At one time or another, we’ve all purchased an appliance or device that stopped working or didn’t work correctly.
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How Your Customer Support Defines Your Brand
Oct. 19, 2021Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has really ramped up over the past couple of years.
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Top COVID Challenges for Contact Centers in 2021
Sep. 08, 2021To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center operations
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Training for Empathy in Contact Centers
Aug. 17, 2021You can’t have an efficient and productive contact center if your staff isn’t equipped with exemplary training.