Outsourcing
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Overcoming the Top 3 Challenges of Mixed Reality Adoption
Jun. 24, 2021As we approach a next normal in business, Mixed Reality (MR) is emerging as a powerful technology that can enhance and digitally transform the services and support that companies of all types provi
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6 Steps to a Better Strategic Outsourcing Partnerships
Jun. 23, 2021Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...
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How to Reduce Risks with Business Process Outsourcing
Jun. 14, 2021As our global economy returns to growth, the demand for improved customer service experiences continues to rise.
Samir Alam -
Using BPO Metrics to Create Stronger BPO Partnerships
Jun. 08, 2021In the age of the customer, contact centers cannot afford to provide anything short of top-notch customer service.
CGS BPO Team -
5 Ways to Improve Customer Satisfaction and Retention
Jun. 01, 2021Customer satisfaction and retention continue to give organizations trouble. Here are some solutions.
Eric Lancaster -
20 Quotes on Digital Transformation for C-Suite
May. 21, 2021Updated in May 2021 Warren Buffett, Chairman and CEO of Berkshire Hathaway, has said that digital transformation is a fundamental reality for businesses today.