Outsourcing
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AR Technology Helps Organizations Recover From COVID
Jan. 07, 2021The COVID-19 pandemic created massive challenges for both individuals and organizations alike.
John Himes -
Using Augmented Reality to Digitally Transform Frontline Support in the Post-COVID Era
Dec. 23, 2020While there are promising signs of an end to the COVID-19 pandemic, the scale of business implications show no signs of waning as we turn the corner into 2021.
James Kobielus -
Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions
Nov. 24, 2020It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.
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Augmented Reality Can Improve Remote Support in the COVID-19 Era
Nov. 12, 2020Businesses find themselves increasingly challenged to provide hands-on support in a hands-off world.
James Kobielus -
REPORTING INNOVATION WITH ROBOTIC PROCESS AUTOMATION (RPA)
Oct. 30, 2020In 2019, CSG held its first annual Co-creation Innovation Summit bringing together 40 IT and business executives from all sectors of the company to identify, define and solve busi
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The 3 Healthcare Transformations Covid-19 is Accelerating
Oct. 28, 2020The pandemic has disrupted every industry, company, and person in countless ways. For some industries, like healthcare, the pandemic continues to transform and will for years to come.
Christine Crandell