Outsourcing
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Contact Center Outsourcing During COVID-19
Jul. 29, 2020Providing quality, flexible call center customer service in a pandemic Introduction
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10 Quotes on How COVID-19 Forever Changed Contact Centers
Jul. 15, 2020The pandemic has been a tipping point and catalyst for change touching everyone’s life and every business. Commonly held beliefs and business practices pre-COVID-19 continue to be challenged as co
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How Customer Service Pivoted
Jul. 07, 2020“It used to be that customer experience was the only way to differentiate your brand among a sea of sameness.
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Customer Service and Data Privacy
Jun. 08, 2020Will the global pandemic change the way consumers feel about data privacy? Privacy confusion
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How to Meet Customer Service Demands in light of Covid-19
May. 27, 2020The coronavirus pandemic is having far-reaching effects, not just today but well into the foreseeable future. “This is actually a fundamental reset. It’s not just an economic event.
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Outsourcing Improves Staff Efficiency and Patient Care
Apr. 23, 2020For Health Providers and Medical Device Companies During Covid-19 and Beyond