Outsourcing
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BPO: An unexpected Innovation Partner
Feb. 25, 2020Every organization, large and small, is under pressure to be more competitive, innovative, and efficient.
Christine Crandell -
Do You Understand Your Customer?
Feb. 13, 2020Customer Experience (CX) is a proven path to sustained growth and profitability. It makes sense – give customers and buying teams what they value, when and in the format they want it.
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Q&A with Todd Hollrah: Developing a High-Performance Contact Center
Feb. 03, 2020We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.
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The Top 5 Most Popular Customer Service/BPO Posts from 2019
Dec. 30, 2019As the year comes to a close, we’ve compiled a list of the top 5 most popular BPO blog posts from 2019.
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4 Reasons Why South Africa is an Ideal Offshore Outsourcing Destination
Dec. 09, 2019Here are four reasons why any company contemplating outsourcing should take a serious look at South Africa as their next offshore outsourcing destination of choice.
Samir Alam -
Podcast: When it Comes to Customer Service... Were Chatbots Just a Fad?
Nov. 11, 2019In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Natalia Kossobokova