Outsourcing
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How Your Customer Support Defines Your Brand
Oct. 19, 2021Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has really ramped up over the past couple of years.
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How Empathy and Technology Can Build Customer Loyalty
Sep. 29, 2021The pandemic has altered the journeys taken by both companies and customers. How we offer services and products, and where and how we meet customers has changed.
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9 Tips for Building a Business Case for Outsourcing
Sep. 22, 2021An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner meet or...
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Top COVID Challenges for Contact Centers in 2021
Sep. 08, 2021To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center operations
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Top 3 Business Challenges and How Outsourcing Can Help
Sep. 02, 2021In our 2021 survey, we put three very direct questions about support to 200 business leaders and
