Tech Outsourcing
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How Mid-Size Companies Should Prepare for CCPA – a Tactical Checklist
Jun. 17, 2019This CCPA Checklist has three main phases: Preparation, Action, and Evaluation & Improvement.
Heather Hobson -
3 Guaranteed Hacks for Choosing the Right BPO Partner
May. 20, 2019The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Samir Alam -
How CIOs Should Plan for U.S. Data Privacy Laws
May. 06, 2019U.S. states are proposing and passing competing and conflicting statutes that has the potential to create a morass of confusing corporate obligations, resulting in a chaotic and perilous operating...
Heather Hobson -
How to Keep your Data and Company Information Safe
Apr. 10, 2019Want tips on how to keep your data and the company's information safe? Here are some best practices from CGS Chief Information Security Officers (CISO) Ibrahima Mbaye.
Ibrahima Mbaye -
3 Things That Drive Efficiency in Customer Experience
Mar. 25, 2019Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...
Christine Crandell -
The Most Disruptive Trend in IT for 2019
Mar. 07, 2019CGS recently surveyed IT industry leaders as part of an annual IT & Technology Trends Report to understand their top technology concerns for 2019. As a result of this research, “Data Privacy and...
Natalia Kossobokova