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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More
a male and female call center employee behind an overlay of the CGS logo

How Can AI-Powered Customer Experience Solutions Drive Secure Growth for High-Growth Companies?

Outsourcing

Discover how high-growth companies combine AI, compliance, human expertise and advanced voice analytics (tone, pitch, pauses) to reduce attrition and grow CSAT, retention and lifetime value...

By CGS Business Process Outsourcing December 04, 2025
a male and female call center employee behind an overlay of the CGS logo

The Human Side of Technology: How Empathy at Scale Sets CGS BPO Apart

Outsourcing

Discover how CGS combines AI innovation with human empathy to deliver exceptional customer experiences through culturally fluent, emotionally intelligent BPO teams.

By Mark Ormeny, Value Manager November 25, 2025
A woman illuminated in green light using an clear touch screen wall

Hidden costs in your L&D budget: 3 mistakes and proven fixes for 2026

Learning

The skills gap is a persistent, costly challenge, costing U.S. businesses approximately $160B each year. The real issue lies in how organizations attempt to close it with outdated learning...

By CGS Immersive October 31, 2025
a male and female call center employee behind an overlay of the CGS logo

Romania: A Strategic Hub for Global Outsourcing

Outsourcing

Octavian Lixeanu, VP of operations for CGS, Romania, shares his take on how Romania has become a strategic, global business outsourcing hub.

By Octavian Lixeanu, Vice President of Operations, CGS Romania October 24, 2025
CGS Blog Image

Building AI Security for the Next Era of Enterprise Risk

CGS

A deep dive into the future of AI security by Carlos Lyons, Senior Vice President Chief Information Security & Compliance Officer.

By Carlos Lyons, Senior Vice President Chief Information Security & Compliance Officer, CGS October 20, 2025
A woman working at a computer terminal, she is wearing glasses and the computer screen is reflected in the lenses.

Lead or lag: your corporate learning is at risk of extinction

Learning / Augmented Reality

In today’s AI-accelerated market, the old playbook for learning and development is obsolete. Organizations staying the course with legacy learning strategies aren’t just missing out—they’re...

By CGS Immersive September 30, 2025
A customer support representative at his word station

Powering High-Growth SaaS Companies From Seed to Stock Ticker

Outsourcing

When you’re chasing hyper-growth, every dollar—and every interaction—matters. Founders need the same world-class customer experience (CX) as the unicorns they compete with—without hiring...

By CGS BPO September 19, 2025
a male and female call center employee behind an overlay of the CGS logo

20 Years in the CX Industry: A CGS BPO Leadership Success Story

Outsourcing

Octavian Lixeanu, Vice President of Operations, CGS Romania, reflects on his two-decade journey at CGS, from starting as a customer service representative in 2005 to leading more than 500...

By Octavian Lixeanu, Vice President of Operations, CGS Romania September 15, 2025
a male and female call center employee behind an overlay of the CGS logo

Respect Shouldn’t Depend on the Channel: Why Older Adults Deserve Preferential Treatment in the Digital Age

Outsourcing

Older adults deserve dignity online as much as in person. Learn how call centers and digital services can prioritize empathy and accessibility for seniors.

By Pablo Rossel, SVP, LATAM September 02, 2025
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