Learning, Augmented Reality
Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait
Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
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Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...
Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
As featured on Forbes: Top 3 Customer Experience Outsourcing Trends
The only way to stay ahead of the curve is to know which way the wind is blowing.
Footwear Trends and Opportunities
How to Use AI to Create a Better Customer Experience
Starting an article by speaking to the current AI hype cycle feels like starting a blog post in 2020 with the phrase “In this moment of unprecedented uncertainty…”
What’s Driving IT Investments in Manufacturing?
Modern Manufacturing’s Most Valuable Technology
How to Digitalize Work Instructions
Most organizations leverage digital or electronic work instructions to optimize operations.
PART 3 — ENVIRONMENTAL SUSTAINABILITY: TAKING THE NEXT ESG STEP
Protecting the environment is a concern for consumers, retailers, fashion and consumer goods businesses.