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Learning, Augmented Reality

Navigating the Talent Gap: Why Life Sciences Can’t Afford to Wait

Navigating the Life Sciences talent gap is a huge barrier to business transformation. Learn how to navigate this with immersive...

Read More

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More
Forbes

As featured on Forbes: Top 3 Customer Experience Outsourcing Trends

Outsourcing

The only way to stay ahead of the curve is to know which way the wind is blowing.

November 16, 2023
Supply Chain thumbnail image

Supply Chain Complexity Intensifies

Shop Floor Control
Balancing Resiliency and Sustainability
November 09, 2023
Footwear Trends and Opportunities Thumbnail image

Footwear Trends and Opportunities

Applications
Long-time leaders: Staying true to their roots — with regular refreshes.
By Written by Kathleen S.C. Heberger October 20, 2023
BPO_social_AI_C

How to Use AI to Create a Better Customer Experience

Outsourcing

Starting an article by speaking to the current AI hype cycle feels like starting a blog post in 2020 with the phrase “In this moment of unprecedented uncertainty…”

October 16, 2023
Whats driving IT investments

What’s Driving IT Investments in Manufacturing?

Shop Floor Control / Applications
If Data is the New Oil, Insights are the New Money
By Michael Penchansky October 05, 2023
Modern Manufactuering

Modern Manufacturing’s Most Valuable Technology

Applications / Shop Floor Control
Once considered a small business solution, it’s now universal.
By Michael Penchanzky September 28, 2023
TWAR How to Digitalize Work Instructions

How to Digitalize Work Instructions

Augmented Reality

Most organizations leverage digital or electronic work instructions to optimize operations.

September 27, 2023
ESG Blog 3 Thumbnail

PART 3 — ENVIRONMENTAL SUSTAINABILITY: TAKING THE NEXT ESG STEP

Applications

Protecting the environment is a concern for consumers, retailers, fashion and consumer goods businesses.

By Kathleen Heberger September 21, 2023
CGS ESG Part 2

Part 2 — Steps to Successful ESG Supply Chain Mapping

Applications
Trust but verify. Validate then verify. The proof is in the pudding.
By Kathleen S.C. Heberger September 14, 2023
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