Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Production Management Becomes a Top Priority for Brands
Why has production management become such a high priority? 3 companies share their takes
How Enterprise Tech Investments Will Pivot in 2022
According to our survey of 184 operational leaders, companies are going to keep pivoting their overall technology investments in 2022.
L&D Drives Businesses Into the Future of Work
77 percent of L&D leaders expect market conditions to alter their companies’ products or services—how can learning programs drive the future of work?
Sustainable Shopping Resurges – Will Brands Reduce, Reuse and Recycle?
Despite global pressures, consumers highly value sustainable products – and are willing to pay more for them
3 New and Expanded Use Cases for Mixed Reality
We’re excited to share 3 new and expanded use cases for AR, MR and XR applications in the enterprise.
Improve L&D With Continuous Learning and Feedback Loops
You can improve business resiliency and responsiveness through continuous, collaborative learning into your organization
Top 3 Challenges L&D Will Tackle in 2022
Our recent survey of Learning and Development (L&D) leaders revealed a focus on employee retention, reskilling and acquiring more employee feedback to steer their learning initiatives....
LT Apparel: Building a Bright Future on Strong Foundations
Like everyone else, LT Apparel was unprepared for the pandemic and was forced to react quickly. What kept them running was not only their experience, but also their willingness to adapt and...
The 3 Basic Rules of Call Center Excellence
Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers...