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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Production Management Becomes a Top Priority for Brands

Production Management Becomes a Top Priority for Brands

Applications / Shop Floor Control

Why has production management become such a high priority? 3 companies share their takes

By Daniella Ambrogi May 05, 2022
How Enterprise Tech Investments Will Pivot in 2022

How Enterprise Tech Investments Will Pivot in 2022

Augmented Reality

According to our survey of 184 operational leaders, companies are going to keep pivoting their overall technology investments in 2022.

By Carmen Petro May 04, 2022
L&D Drives Businesses Into the Future of Work

L&D Drives Businesses Into the Future of Work

Learning

77 percent of L&D leaders expect market conditions to alter their companies’ products or services—how can learning programs drive the future of work?

By Carmen Petro May 03, 2022
Sustainable Shopping Resurges – Will Brands Reduce, Reuse and Recycle?

Sustainable Shopping Resurges – Will Brands Reduce, Reuse and Recycle?

Applications / Sustainability in Fashion / PLM

Despite global pressures, consumers highly value sustainable products – and are willing to pay more for them

By Daniella Ambrogi April 28, 2022
3 New and Expanded Use Cases for Mixed Reality

3 New and Expanded Use Cases for Mixed Reality

Augmented Reality

We’re excited to share 3 new and expanded use cases for AR, MR and XR applications in the enterprise.

By Carmen Petro April 27, 2022
Improve L&D With Continuous Learning and Feedback Loops

Improve L&D With Continuous Learning and Feedback Loops

Learning

You can improve business resiliency and responsiveness through continuous, collaborative learning into your organization

April 26, 2022
Top 3 Challenges L&D Will Tackle in 2022

Top 3 Challenges L&D Will Tackle in 2022

Learning

Our recent survey of Learning and Development (L&D) leaders revealed a focus on employee retention, reskilling and acquiring more employee feedback to steer their learning initiatives....

By Carmen Petro April 18, 2022
LT Apparel: Building a Bright Future on Strong Foundations

LT Apparel: Building a Bright Future on Strong Foundations

Applications / ERP

Like everyone else, LT Apparel was unprepared for the pandemic and was forced to react quickly. What kept them running was not only their experience, but also their willingness to adapt and...

By Daniella Ambrogi April 14, 2022
The 3 Basic Rules of Outsourcing You Should Follow

The 3 Basic Rules of Call Center Excellence

Call Center / Outsourcing / Tech Outsourcing

Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers...

April 12, 2022
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    • Merchandise Planning
    • Warehouse Management System
    • EDI
    • Business Intelligence
    • Quality Control Management
    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
    • 365 for Professional Services
  • Business Process Outsourcing
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    • Telesales & Telemarketing
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    • AR for Field Services
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    • Outsourcing FAQ
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