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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Attraction to Sustainability: The Benefits of Investing in Sustainable Sourcing

Attraction to Sustainability: The Benefits of Investing in Sustainable Sourcing

Applications

Improving supply chain sustainability might sound to some companies like a challenge that comes with cost increases and production difficulties. For apparel company Attraction, however, it...

By Daniella Ambrogi April 07, 2022
6 Ways the End of the Cookie Will Transform Channel Sales and Marketing

6 Ways the End of the Cookie Will Transform Channel Sales and Marketing

Channel Enablement

Learn how cookies are rapidly becoming extinct, and how this will massively transform the channel sales and marketing playbook.

By Carmen Petro March 31, 2022
Women’s History Month: Reflections on Female Advances in Fashion

Women’s History Month: Reflections on Female Advances in Fashion

Applications

As they have for centuries, women are making things happen in the fashion, retail, apparel manufacturing and consumer goods industries—from the plant floor to the C-suite.

By Kathleen DesMarteau March 31, 2022
Woman using AR for field services repair

How the Pandemic Brought AR to Service Operations

Augmented Reality

Technology-enhanced remote service operations offer more benefits than health and safety; they are more efficient, less costly and requires less travel than before.

By Carmen Petro March 28, 2022
Fortune Favors Bold Investors in New Technology

Fortune Favors Bold Investors in New Technology

Applications

Technology has become crucial for success and longevity in the industry, so companies need to start making big investments if they haven’t already.

By Daniella Ambrogi March 24, 2022
3 Stats Reveal How L&D Invests in Content and Technology in 2022

3 Stats Reveal How L&D Invests in Content and Technology in 2022

Learning

Despite a couple of difficult years, companies have an opportunity to reorient themselves in ways that can lead to more long-term success, especially by re-examining their L&D programs....

By Carmen Petro March 23, 2022
How the Shift to Subscription and Consumption Are Changing the Channel

How the Shift to Subscription and Consumption Are Changing the Channel

Channel Enablement

Even with AI and other automation, there is currently no magic vendor portal that can fully support the seismic shift to subscription- and consumption-centric technology buying.

By Carmen Petro March 22, 2022
How Marketplaces Accelerate Decline in Resell

How Marketplaces Accelerate Decline in Resell

Channel Enablement

Over thousands of years, marketplaces have been essential to human interaction. See how today's technology buyers have changed research and purchases.

By Carmen Petro March 17, 2022
Brands Bet Big on Supply Chain Investments in 2022

Brands Bet Big on Supply Chain Investments in 2022

Applications

In response to market concerns and consumer demands, the bold companies that bet big on supply chain technology investments will survive and thrive.

By Daniella Ambrogi March 17, 2022
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    • EDI
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
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