Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Attraction to Sustainability: The Benefits of Investing in Sustainable Sourcing
Improving supply chain sustainability might sound to some companies like a challenge that comes with cost increases and production difficulties. For apparel company Attraction, however, it...
6 Ways the End of the Cookie Will Transform Channel Sales and Marketing
Learn how cookies are rapidly becoming extinct, and how this will massively transform the channel sales and marketing playbook.
Women’s History Month: Reflections on Female Advances in Fashion
As they have for centuries, women are making things happen in the fashion, retail, apparel manufacturing and consumer goods industries—from the plant floor to the C-suite.
How the Pandemic Brought AR to Service Operations
Technology-enhanced remote service operations offer more benefits than health and safety; they are more efficient, less costly and requires less travel than before.
Fortune Favors Bold Investors in New Technology
Technology has become crucial for success and longevity in the industry, so companies need to start making big investments if they haven’t already.
3 Stats Reveal How L&D Invests in Content and Technology in 2022
Despite a couple of difficult years, companies have an opportunity to reorient themselves in ways that can lead to more long-term success, especially by re-examining their L&D programs....
How the Shift to Subscription and Consumption Are Changing the Channel
Even with AI and other automation, there is currently no magic vendor portal that can fully support the seismic shift to subscription- and consumption-centric technology buying.
How Marketplaces Accelerate Decline in Resell
Over thousands of years, marketplaces have been essential to human interaction. See how today's technology buyers have changed research and purchases.
Brands Bet Big on Supply Chain Investments in 2022
In response to market concerns and consumer demands, the bold companies that bet big on supply chain technology investments will survive and thrive.