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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
2022 Enterprise Learning Annual Report

5 L&D Trends Top of Mind in 2022

Learning

Based on our survey of L&D leaders, get a look at the top 5 drivers steering Enterprise Learning this year.

By Carmen Petro March 15, 2022
How to Avoid Supply Chain Black Holes

How to Avoid Supply Chain Black Holes

Applications / PLM

Learn to recognize the “black holes” in your supply chain—and how to turn that data into actionable intelligence

By Daniella Ambrogi March 10, 2022
Distributors and the Future of Channel

Distributors and the Future of Channel

Channel Enablement

Learn more about why tech distributors continue to be disrupted and how human orchestrators will become the new distributors

By Carmen Petro March 09, 2022
5 Tips for Strong Cybersecurity

5 Tips for Strong Cybersecurity

Applications / ERP

Digital transformation of retail and supply chains has opened opportunities to grow sales and share information faster. But with these advances come the need for new security practices.

By Daniella Ambrogi March 03, 2022
Best Bets for CX Investments in 2022

Best Bets for CX Investments in 2022

Outsourcing / Tech Outsourcing / Call Center

What are the top technology and transformation investments brands are making to enhance their customer support and CX?

March 01, 2022
Top 5 Call Center Challenges for 2022

Top 5 Call Center Challenges for 2022

Call Center / Tech Outsourcing / Outsourcing

As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.

February 23, 2022
A New Way to Assess Supply-Chain Disruptions

A New Way to Assess Supply-Chain Disruptions

Applications / Shop Floor Control / ERP

Wondering when the economy will return to some version of normal? The Global Supply Chain Pressure Index provides some trajectory.

By Daniella Ambrogi February 22, 2022
NY Fashion Act: Sustainability Is Trending in Fashion

NY Fashion Act: Sustainability Is Trending in Fashion

Applications / Sustainability in Fashion

Companies and consumers are increasingly concerned about the impact their clothes have on the environment and workers. What does the New York Fashion Act mean for the industry? Read on to...

By Daniella Ambrogi February 17, 2022
Outsourcing and Customer Care trends report for 2022

Top 3 Goals for Customer Care in 2022

Outsourcing / Call Center / Tech Outsourcing

Delve into the top 3 goals that leaders have for their customer care and CX this year

February 16, 2022
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