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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Digitizing the supply chain across the globe

Digitizing the Supply Chain: Key to Improving the ‘State of Fashion’

Applications / Shop Floor Control

See how digitization is essential to the fashion industry's comeback in the next normal.

By Daniella Ambrogi February 07, 2022
Worker doing inventory management on a tablet computer

Why AI Technology Is Vital to Inventory Management

Applications

Choosing what merchandise and how much of it to put on the shelves are age-old decisions in retail. See how AI technology, along with human input, can provide answers.

By Daniella Ambrogi February 01, 2022
Residents open gifts from CGS Romania staff

Sharing Good Company and Holiday Cheer with a Home for the Elderly

CGS Cares

Once again showing their CGS Cares spirit, our colleagues in Romania took some time at the end of the year to offer cheer to others.

January 26, 2022
Shop Floor Control software on tablet

3 Steps to Achieve Factory Floor Visability

Applications / Shop Floor Control

Visibility into the shop floor – identifying bottlenecks, inefficiencies, waste and other areas in need of improvement – is key to achieving speed and expense reduction while maintaining...

January 24, 2022
Using AR for field services support on a smartphone

3 Ways Mixed Reality is Revolutionizing Field Services

Augmented Reality / Learning / Outsourcing

With many predicting that 2022 will be the year that mixed reality (MR) truly comes to life, the Metav

January 19, 2022
Businessperson works on supply chain data

What CEOs Say Are the Biggest Priorities in Supply Chain Improvements

Applications / Shop Floor Control

The pandemic era continues to agitate supply chains in a world where manufacturing, shipping and fulfillment are still encountering various degrees of disruptions, lockdowns and delays.

January 19, 2022
2022 fashion, sewn products and accessories trends blog

New Year, Fresh Opportunities

Applications / PLM / Shop Floor Control

Welcome to 2022, a new year full of fresh opportunities, as well as challenges. CGS is committed to sharing content to help your business navigate through it all.

By Kathleen DesMarteau January 11, 2022
Customers hanging stars for customer service rating

An Investment in Customer Service Training Pays Big Dividends

Outsourcing / Tech Outsourcing / Call Center

You may have heard the saying, “Customer service doesn’t cost.

By by Shep Hyken January 06, 2022
Champagne and glasses New Year's celebration

Top 5 Fashion & Apparel Supply Chain Posts from 2021

Applications / ERP / PLM / Shop Floor Control

The year 2021 has been another year of change and growth for the apparel, fashion and consumer goods industry—from evolving consumer desires and behaviors to the disruption of production and...

December 29, 2021
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    • EDI
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    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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  • Business Process Outsourcing
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