Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Digitizing the Supply Chain: Key to Improving the ‘State of Fashion’
See how digitization is essential to the fashion industry's comeback in the next normal.
Why AI Technology Is Vital to Inventory Management
Choosing what merchandise and how much of it to put on the shelves are age-old decisions in retail. See how AI technology, along with human input, can provide answers.
Sharing Good Company and Holiday Cheer with a Home for the Elderly
Once again showing their CGS Cares spirit, our colleagues in Romania took some time at the end of the year to offer cheer to others.
3 Steps to Achieve Factory Floor Visability
Visibility into the shop floor – identifying bottlenecks, inefficiencies, waste and other areas in need of improvement – is key to achieving speed and expense reduction while maintaining...
3 Ways Mixed Reality is Revolutionizing Field Services
With many predicting that 2022 will be the year that mixed reality (MR) truly comes to life, the Metav
What CEOs Say Are the Biggest Priorities in Supply Chain Improvements
The pandemic era continues to agitate supply chains in a world where manufacturing, shipping and fulfillment are still encountering various degrees of disruptions, lockdowns and delays.
New Year, Fresh Opportunities
Welcome to 2022, a new year full of fresh opportunities, as well as challenges. CGS is committed to sharing content to help your business navigate through it all.
An Investment in Customer Service Training Pays Big Dividends
You may have heard the saying, “Customer service doesn’t cost.
Top 5 Fashion & Apparel Supply Chain Posts from 2021
The year 2021 has been another year of change and growth for the apparel, fashion and consumer goods industry—from evolving consumer desires and behaviors to the disruption of production and...