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Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More

Top 6 Biggest Challenges to Implementing AR Technology

Augmented Reality

Companies are increasingly devoting financial resources to augmented reality (AR) technology.

By Jessica Baron October 28, 2021
Assessment word in blocks

How to Develop an Enterprise-level L&D Needs Assessment

Learning

Whether you’re a CLO at a Fortune 1000 company refining your global learning strategy or you’re a new L&D professional influencing the strategy , reconnecting with core business goals and...

October 27, 2021
Midmarket blocks over graphs and charts

2022 Mid-Market Channel Strategy – How to Scale

Channel Enablement

As digital transformation continues its advance, channel sales and marketing leaders face many opportunities and challenges in the mid-market, that is, the 3 percent of companies in the...

October 26, 2021
Man working on a tablet in a modern city

Speaking ROI: A Universal Language to Align Learning with the C-Suite

Learning

We’re on a mission to help learning leaders navigate the issue of ROI. Leveraging our insights into key metrics, we’ve created a three-part blog series on Measuring What Matters in L&D....

By Carmen Petro October 21, 2021
Words consumers use to describe customer support

How Your Customer Support Defines Your Brand

Outsourcing / Call Center

Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has really ramped up over the past couple of years.

October 19, 2021
Molly Rammel-Puckett talks with SPESA on workforce development

How to Achieve a Successful Software Implementation

Applications
WORKFORCE DEVELOPMENT AND CHANGE MANAGEMENT ARE KEY
October 19, 2021
Person doing holiday shopping using credit card on laptop

2021 Holidays Will Stress-Test Retail - PLM Can Help

Applications / PLM

The 2021 holiday season will be a landmark one.

October 14, 2021
5 L&D metrics that matter to the C-suite

5 Learning & Development Metrics For The C-Suite

Learning

Track these learning KPIs, influence the C-suite, and earn your seat at the table.

By Gerry Sequeira October 12, 2021
Young man shopping at fashion boutique

Integrated PLM and ERP Enables a Data Backbone for Collaboration with Supply Chain Partners

PLM / ERP / Applications

The fashion and footwear supply chain has evolved over the decades.

By Theo Rose, Principal at Applied Retail Transformation October 07, 2021
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    • Warehouse Management System
    • EDI
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    • eCommerce Integration
    • FAQs
    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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  • Business Process Outsourcing
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    • Telesales & Telemarketing
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