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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

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Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Fashionable futuristic woman with data information overlay

Why Futureproof Fashion Needs Futureproof PLM

PLM / Applications

Like a lot of industries, fashion has seen a huge amount of change packed into a short span of time.

September 30, 2021
Woman giving five star rating on her mobile phone

How Empathy and Technology Can Build Customer Loyalty

Outsourcing / Tech Outsourcing

The pandemic has altered the journeys taken by both companies and customers. How we offer services and products, and where and how we meet customers has changed.

September 29, 2021
10 L&D analytics to live by graphic

Measuring What Matters: 10 Learning Analytics to Live By

Learning

What learning and development leaders typically measure for analytics and KPIs, and opportunities where they can go deeper

September 28, 2021
Fashion designer working on laptop in modern office

Measuring the ROI of PLM for Post-Pandemic Success

PLM / Applications

Company executives and key stakeholders, use this checklist to calculate the ROI of fashion PLM software and gain a comprehensive understanding of where your apparel company stands today—and...

By Desideira Mastriaco September 23, 2021
Diverse work group in conference room

9 Tips for Building a Business Case for Outsourcing

Outsourcing / Tech Outsourcing

An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner...

September 22, 2021
Denim jeans with made in the USA tag and flag

Shop Floor Control: The Recipe for Manufacturing "Made in America" Success

Applications / Shop Floor Control

In decades past, “Made in America” products were a point of national pride, and then they seemed to slowly disappear from hangers and shelves.

September 15, 2021
Employee doing e-learning with videochat screens illustration

6 Learning Trends and How to Put Them to Work

Learning

The pandemic has shone a spotlight on certain trends that were emerging in early 2020, many of which have accelerated in virtually every field.

September 14, 2021
Top COVID Challenges for Contact Centers in 2021

Top COVID Challenges for Contact Centers in 2021

Augmented Reality / Outsourcing / Call Center

To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center...

September 08, 2021
Women play wheelchair tennis in the ITF tournament

CGS Sponsors Talented Tennis Players in International Tournament

CGS Cares

People around the world are passionate about sports, and the same is true for CGS employees.

September 07, 2021
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    • EDI
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    • eCommerce Integration
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    • United Kingdom Retailers
  • Microsoft Dynamics 365 (formerly AX)
    • 365 for Retail
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