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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Isometric illustration of omnichannel users

7 Best Practices for Your Omnichannel Customer Experience

Call Center / Outsourcing

Ninety-eight percent of consumers switch between multiple devices and channels t

July 20, 2021
Augmented reality image of technical support

Top 5 Use Cases for Augmented Reality (AR) in 2021

Augmented Reality / Learning

We’ve come a long way since Pokémon Go introduced Augmented Reality (AR) to the general public in 2016.

By John Himes July 20, 2021
Call center support technology and training

Top Technologies to Train Contact Center Agents

Call Center / Outsourcing

The most productive and efficient contact centers—those that protect your brand and act as an extension of your staff—start with the best training.

July 15, 2021
Reskilling the workforce image

Training and Development for the Next Normal

Learning

Training staff for this next normal will look different.

July 14, 2021
Virtual tech forum group chat image

Boosting Supply Chain Visibility and Agility

Applications / Sustainability in Fashion
Transparency for Compliance and Sustainability
July 13, 2021
Workplace learning small group

Building Resiliency with Continuous Training of Soft Skills

Learning

The past 18 months created a level of disruption, crisis, feelings of isolation, anxiety and trauma rarely experienced by one nation, let alone the world.

July 07, 2021
Customer journey illustration

Are You Asking Too Much from Your Customers?

Call Center / Outsourcing
Customer effort is key to improving customer experience (CX) and your bottom line
July 06, 2021
Case study cover image for Shop Floor Control

Star Garment Advances Manufacturing Productivity and Efficiency with CGS

Applications / Sustainability in Fashion / Shop Floor Control

Star Garment Group is no stranger to problem solving and transformation.

June 30, 2021
Employee on video call with coworkers

Giving Employees the Training and Tools to Succeed in the Next Normal

Learning

The past year has created anxiety and trauma on a scale unseen for a century across personal and professional lives. Yet companies and employees have found a way to make it work.

June 30, 2021
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    • United Kingdom Retailers
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