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Contact Us

Outsourcing

Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments

Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...

Read More

Outsourcing, Call Center, Tech Outsourcing

What Is Business Process Outsourcing (BPO) and How Does It Work?

“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...

Read More

Applications, ERP

Time is money: increase supply chain speed and agility with digital transformation

In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...

Read More
Call center trainer and employee in masks

Better Contact Center Training Using Multiple Modalities

Call Center / Tech Outsourcing

The most successful, productive and efficient contact centers start with the best training.

June 29, 2021
Teamwork AR augmented reality with features

Overcoming the Top 3 Challenges of Mixed Reality Adoption

Augmented Reality / Learning / Outsourcing

As we approach a next normal in business, Mixed Reality (MR) is emerging as a powerful technology that can enhance and digitally transform the services and support that companies of all types...

June 24, 2021
Fashion supply chain technology image

How Fashion and Textile Companies Are Investing in Technology

Applications / Shop Floor Control

As COVID-19 slowly reshapes into a next normal, consumers have adapted to a new way of life. A lot of shopping is still done online, and curbside service remains a robust business option....

June 24, 2021
Partners put puzzle together business concept

6 Steps to a Better Strategic Outsourcing Partnerships

Outsourcing / Call Center

Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...

June 23, 2021
Businessperson on rocket collecting subscribers in a net illustration

When Channel Strategy Meets the Subscription Economy

Channel Enablement

Over the past 39 years, those building channel strategies have always done a remarkable job of reinventing themselves at a macro level.

June 22, 2021
Hand holding tablet showing 3D data

4 Steps to Digitally Transform Your Factory Floor

Shop Floor Control / Applications
Would you like to largely eliminate time lost to off-standard, nonproductive activities? Do you want to see, in real time, where products are across your production operations?
June 17, 2021
Illustration of digital marketing channel partners

A New Partner Strategy for Emerging and Disruptive Business Models

Channel Enablement

Time stands still for no one. The pandemic lockdowns may have made people feel that time stopped, but it marched on.

June 16, 2021
Two people climbing book mountain, learning together illustration

Top 17 Quotes for Learning and Development Professionals

Learning

Learning and Development thought leaders and professionals should find these 17 quotes very interesting.

By Seon Barbera June 14, 2021
Businessperson hand blocks domino effect on tower of coins

How to Reduce Risks with Business Process Outsourcing

Outsourcing

As our global economy returns to growth, the demand for improved customer service experiences continues to rise.

By Samir Alam June 14, 2021
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    • United Kingdom Retailers
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