Outsourcing
Customer Care Behind the Scenes: 12 Seriously Funny Call Center Moments
Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
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Humor can defuse a situation, such as phone conversations between a customer and a call center representative. Presenting 12 stories...
Outsourcing, Call Center, Tech Outsourcing
What Is Business Process Outsourcing (BPO) and How Does It Work?
“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
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“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business...
Applications, ERP
Time is money: increase supply chain speed and agility with digital transformation
In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
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In today’s fast-paced and unpredictable markets, supply chain speed and agility are competitive advantages. This is particularly true...
Better Contact Center Training Using Multiple Modalities
The most successful, productive and efficient contact centers start with the best training.
Overcoming the Top 3 Challenges of Mixed Reality Adoption
As we approach a next normal in business, Mixed Reality (MR) is emerging as a powerful technology that can enhance and digitally transform the services and support that companies of all types...
How Fashion and Textile Companies Are Investing in Technology
As COVID-19 slowly reshapes into a next normal, consumers have adapted to a new way of life. A lot of shopping is still done online, and curbside service remains a robust business option....
6 Steps to a Better Strategic Outsourcing Partnerships
Outsourcing partnerships play a critical role in allowing an organization to expand. It’s vital that every leadership position within an organization play a proactive role in increasing the...
When Channel Strategy Meets the Subscription Economy
Over the past 39 years, those building channel strategies have always done a remarkable job of reinventing themselves at a macro level.
4 Steps to Digitally Transform Your Factory Floor
A New Partner Strategy for Emerging and Disruptive Business Models
Time stands still for no one. The pandemic lockdowns may have made people feel that time stopped, but it marched on.
Top 17 Quotes for Learning and Development Professionals
Learning and Development thought leaders and professionals should find these 17 quotes very interesting.
How to Reduce Risks with Business Process Outsourcing
As our global economy returns to growth, the demand for improved customer service experiences continues to rise.